NEOGOV · 1 day ago
Guest Relations Specialist
Westerville OH 43082, OH
Full-time
Onsite
Entry Level
$52K/yr - $78K/yr
2+ years expNEOGOV is a part of the City of Westerville, and they are seeking a Guest Relations Specialist to enhance customer service. This role serves as the first point of contact for the public, ensuring a welcoming experience and addressing inquiries effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Acting as an information source on various matters, keeping abreast with latest developments across the City of Westerville
Greeting guests in a sincere and friendly manner and making them feel welcome
Utilizes the City’s knowledge management system to facilitate exemplary municipal services as part of the City of Westerville’s centralized customer service initiative
Trains new part-time employees on work procedures, software and practices
Anticipating and addressing guests' needs and resolving their problems and complaints appropriately, calmly and in a timely manner
Collaborating and communicating with other internal departments to ensure guest satisfaction. Comply with City of Westerville procedures and safety policies
Be responsible for registering and receiving payments from guests, for programs, activities, passes and daily admissions. Balancing cash drawer at the end of the shift following money handling procedures set by the department
Make sure that the guests remain satisfied and content with the services that are being offered, take feedback from the guests as to how services can be improved
Process credits, refunds and transfers for programs, activities and pass registrations
Acquire, through provided training, a working knowledge of RecTrac and other city software that is used daily
Answers telephones and responds to inquiries over the telephone and in person; refers and assists guests and other callers; responds to various inquiries and provides information of services and functions; receives complaints from a variety of sources; greets visitors; opens
Generates work orders; enters orders and maintenance records into the computer; runs monthly reports
Maintains records and files; tracks and maintains inventory of supplies; types purchase orders; assists other employees with secretarial tasks as needed
Qualification
Required
Completion of secondary education or equivalent (high school diploma or GED)
Two years clerical or administrative support experience preferred
Must possess and maintain a valid State of Ohio driver's license and must remain insurable under the City's vehicle insurance policy
Knowledge of clerical and secretarial practices and procedures
Knowledge of business English, spelling, and arithmetic
Knowledge of modern office practices, procedures, and equipment
Knowledge of word processing, desktop publishing, and other software packages
Skill in use of modern office equipment and software
Skill in computer operation
Skill in communication
Skill in critical thinking
Skill in judgment and decision making
Ability to type and transcribe a variety of correspondence
Ability to establish and maintain effective working relationships with other employees, officials, and the public
Ability to deal with public courteously and tactfully
Ability to respond to inquiries in accordance with established policies and procedures
Ability to maintain records
Ability to operate copy, fax, and other office machines
Ability to communicate effectively, both orally and in writing
Ability to demonstrate professionalism
Ability to apply management principles to solve agency problems
Benefits
Employees pay 15% of the monthly medical insurance premium through United Healthcare which includes prescription coverage.
Annually, the City will deposit 85% of your health insurance deductible amount into an HSA account in your name.
The City pays 100% of the premium for dental and vision.
The City pays 100% of the premium on a $100,000 life insurance policy for employee and $10,000 for spouse and $5,000 for child.
The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System.
New employees accrue two weeks of paid vacation every year.
Employees receive 6 prorated days of personal leave annually.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase