Client Service - Account Manager jobs in United States
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Oliver Inc. · 2 days ago

Client Service - Account Manager

positionBrooklyn,OH,US
timeFull-time
remoteOnsite
seniorityMid Level
money$60K/yr - $70K/yr
date4+ years exp

Oliver Inc. is a well-established company specializing in printing and packaging solutions, seeking a customer-oriented Account Manager, Client Services. The role involves building and maintaining strong client relationships, managing client accounts, and ensuring high-quality service delivery.

IndustrialManufacturingPrintingRecycling

Responsibilities

Understand client's business goals and challenges to provide effective solutions
Manage a portfolio of client accounts, ensuring their needs are met
Client and internal communication regarding customer orders, samples, estimates and job specifications
Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production
Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department
Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates
Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits
Audit and update open sales order, finished goods inventory, and open orders for billing purposes

Qualification

Client relationship managementCRM systemsCommunication skillsERP systemsCustomer service experienceMulti-taskingProblem solvingTeam collaborationTime management

Required

4 to 5 years of experience in a customer service, sales, manufacturing environment
Proficient in Windows, Word, Excel, ERP and CRM systems, (JD Edwards preferred)
Ability to multi-task while exercising judgment in a high-volume and fast-paced environment
High School diploma; college degree a plus
Excellent oral and written communication skills
Occasional overnight travel when necessary

Company

Oliver Inc.

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At Oliver, we've brought together some of the top companies in the packaging and printing industries, combining their expertise and passion to form a powerhouse under the Oliver name.
dateFounded in 1924
location
Twinsburg, Ohio, USA
people-size501-1000 employees
web-link
https://www.oliverinc.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-07-11Acquired

Leadership Team

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George Oliver
Vice President-Strategic Accounts
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Company data provided by crunchbase