Freshworks · 1 week ago
Senior Manager - People AI Product Management
San Mateo, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$184K/yr - $241K/yr
10+ years expFreshworks is a company dedicated to building uncomplicated service software that enhances customer and employee experiences. The Senior Manager, People AI Product Management is responsible for leading transformative change in the HR function through AI-powered solutions, overseeing HR transformation strategies, and optimizing HR operations to improve employee experience.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Develop and execute HR transformation strategies with a focus on AI innovation and future workforce needs
Translate business challenges into AI and emerging technology solutions that are scalable and measurable
Define priorities for experimental pilots, proof-of-concepts, and enterprise-scale AI solutions
Direct the design, development, and integration of new HR technologies, including Workday enhancements, AI models, and automation tools
Ensure smooth adoption through effective system selection, configuration, testing, and user systems training
Identify and redesign processes to maximize efficiency, cost savings, and employee experience through AI and intelligent automation
Establish governance, standards, and best practices for AI solutioning and deployment
Build and maintain strong partnerships with key stakeholders across HR, IT, Legal, and the business
Effectively communicate vision, progress, and impact of transformation efforts
Lead, coach, and develop a high-performing team of Product Owners
Foster a culture of innovation, collaboration, and accountability
Provide oversight and direction for complex AI-driven and HR transformation initiatives, partnering closely with the PMO to ensure projects are effectively planned, tracked, and delivered on time and within budget
When needed, directly manage smaller-scale or cross-functional projects where dedicated PMO resources are not available, applying sound project management practices
Coordinate project priorities, resources, and dependencies to ensure successful execution of transformation and innovation efforts
Qualification
Required
10+ years of progressive experience working with Workday, including HRIS support and optimization
Proven success managing large-scale transformation, change, and technology implementation initiatives
Strong knowledge of HR principles, processes, and emerging HR technologies
Familiarity with AI/ML, automation, natural language processing (NLP), and chatbots in an HR context — including the ability to design, & configure AI agents or virtual assistants
Skilled in design thinking, solution architecture, and agile delivery
Exceptional communication, facilitation, and stakeholder management skills
Bachelor's degree in Computer Science, Information Systems, or related field
Preferred
Exposure to AI Agent or Intelligent Automation tools that combine RPA with NLP or decision engines to enable more dynamic, conversational workflows
Workday implementation experience; modules such as Absence Management, Advanced Compensation, Benefits, Payroll, and Time Tracking preferred
Exposure to AI ethics, responsible AI practices and data privacy frameworks
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
womenentrepreneursreview.com
2026-01-11
2026-01-08
2026-01-07
Company data provided by crunchbase