Recover Payment Specialist for a Pet Wellness Company jobs in United States
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LTVplus ยท 5 days ago

Recover Payment Specialist for a Pet Wellness Company

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date2+ years exp

LTVplus is a global remote team focused on delivering exceptional customer experiences. The Recover Payment Specialist will be responsible for recovering failed payments by reaching out to customers through various channels and strategizing with the team to improve processes and reduce churn.

ContentCustomer ServiceInternet
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Growth Opportunities

Responsibilities

Reach out to customers with failed payments via different channels (Calls and email) to update cards
Reach out to churned customers to gather feedback on why they canceled
Reach out to active users who have set their account to cancel at the end of the billing period to see what we can do to keep their business
Keep track of their success and strategize with the team to improve their work

Qualification

ShopifyZendeskRechargeCRM systemsPayment processingEmpathyActive listenerProblem solverTime managementAdaptability

Required

At least 2 Years of Experience
Software/platforms required: Shopify, Zendesk, Recharge

Preferred

High School Diploma or equivalent
2+ years in customer service (voice and non-voice), with at least 12 months in collections, sales, retention, or upselling in the past 2 years
Proven ability to win back customers
Proficiency in CRM systems, ticketing tools, payment providers, and communication technologies
Accurate data entry and payment processing skills with fast and precise typing ability
Exceptional verbal and written English communication, maintaining high-quality interaction across phone, chat, and email
Empathy, patience, and the ability to simplify complex information
A pleasant telephone personality and a commitment to resolving customer inquiries with excellent service
A fast learner, critical thinker, problem solver, and able to handle outbound calls efficiently
Skilled at multitasking, prioritizing tasks, and meeting deadlines in high-volume settings
Experience working with different helpdesk systems, Zendesk, Shopify, and Recharge
Background in collections or experience in winning back customers
Background in sales

Company

LTVplus

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LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
dateFounded in 2017
location
West Palm Beach, Florida, USA
people-size201-500 employees
web-link
https://www.ltvplus.com/

Funding

Current Stage
Growth Stage

Leadership Team

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David Henzel
Co-Founder
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Recent News

GlobeNewswire
LTVplus Launches AI Support Readiness Test to Help Companies Avoid Costly Automation Failures
2025-12-09
Company data provided by crunchbase