Staffbase · 2 days ago
Associate Customer Care Agent
Staffbase Inc., Minneapolis
Full-time
Hybrid
New Grad, Entry LevelStaffbase is a company that helps organizations unlock the power of inspirational communication with its AI-native Employee Experience Platform. The Associate Customer Care Agent will support customers with inquiries and ensure ongoing satisfaction through excellent communication and problem-solving skills.
Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Provide outstanding customer service mainly via email, phone, and in the future, also live chat
Answer general queries, after-sales requests, product, and technical inquiries
Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
Investigate potential bugs and errors, escalate if necessary, and inform other parts of the team continuously
Reaching out proactively to customers who might face an issue to inform them about it
Qualification
Required
Experience in a customer support role with an ability to talk to customers via phone, email, and live chat
Working experience in a customer-facing role, and you enjoy interacting with customers on a day-to-day basis
You are able to communicate on a high level with customers and internal stakeholders, e.g., Sales, Development, and Account Management
General understanding of how HTML/CSS works
Excellent communication skills
You are a motivated team player with passion, humor, and enthusiasm, who enjoys working in an international and diverse environment
You are a tech and smartphone-savvy person
Preferred
Experience with a ticket system (e.g. Zendesk) and live-chat system (e.g. Intercom) is a big plus
Benefits
LTIP (unit-based Long Term Incentive Plan)
Yearly flex work allowance of $1608
31 vacation days annually (incl. one floating holiday)
Fully paid Fridays off during August
Monthly Wellbeing Allowance ($40 USD)
401(k) plan with company match
Health plans, including dental & vision
12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project
Company
Staffbase
Staffbase Communications Cloud provides companies with a complete platform to develop, deliver, and measure communications that inspire.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$305.83MKey Investors
General AtlanticHeadlineInsight Partners
2022-03-15Series E· $115M
2021-03-29Series D· $143.58M
2020-10-01Series C· $12M
Leadership Team
Martin Bohringer
CEO & Co-Founder
Frank Wolf
President & Co-Founder at Staffbase
Recent News
2025-09-17
Company data provided by crunchbase