Zensar Technologies · 14 hours ago
Business Analyst-(Cisco Enterprise Agreement, CCW, SW licensing and EAWS)
North Carolina, United States
Full-time
Onsite
Mid LevelZensar Technologies is a people-oriented technology company focused on fostering happiness and teamwork among its employees. They are seeking a Business Analyst with expertise in Cisco Enterprise Agreement and related technologies to provide business support and solutions, while collaborating with cross-functional teams to improve processes and resolve issues.
ConsultingIT ManagementOutsourcingSoftware
No H1B
Hiring Manager
NAGAM SRINIVAS
Responsibilities
Relevant business support experience, Case management
Hands on Experience on Cisco Enterprise Agreement
Knowledge of Cisco CCW, SW licensing and EAWS
Strong analytical skills to understand customer ask and provide appropriate solution. Identify and root cause the issues quickly. Ability to think in terms of an immediate solution to stop escalations, as well as long term fix to eliminate issue all together
Ability to execute tasks/issues by coordinating with different teams and getting them delivered on time with quality
Ability to identify issues in the current process and work towards fixing the process gap
Understanding CX and operational workings, processes will be a big plus Soft Skill
Self-motivated, self-driven, excellent team player, and should be flexible to work on any assigned tasks and adjust to changing priorities and plans
A creative, positive, and proactive can-do attitude and a willingness to learn new concepts
Ability to work in a high-pressured, cross-functional environment Possess strong communications skills
Qualification
Required
Relevant business support experience, Case management
Hands on Experience on Cisco Enterprise Agreement
knowledge of Cisco CCW, SW licensing and EAWS
Strong analytical skills to understand customer ask and provide appropriate solution. Identify and root cause the issues quickly. Ability to think in terms of an immediate solution to stop escalations, as well as long term fix to eliminate issue all together
Ability to execute tasks/issues by coordinating with different teams and getting them delivered on time with quality
Ability to identify issues in the current process and work towards fixing the process gap
Understanding CX and operational workings, processes will be a big plus
Self-motivated, self-driven, excellent team player, and should be flexible to work on any assigned tasks and adjust to changing priorities and plans
A creative, positive, and proactive can-do attitude and a willingness to learn new concepts
Ability to work in a high-pressured, cross-functional environment
Possess strong communications skills
Benefits
Medical
Dental
Vision
401(k)
Company
Zensar Technologies
Zensar Technologies is a software company that provides information technology and business process outsourcing services.
Founded in 1991
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9MKey Investors
Epiris
2015-10-10Post Ipo Equity
2003-07-09IPO
1997-09-01Private Equity· $9M
Leadership Team
Manish Tandon
CEO & Managing Director
Nagesh Nagineni
Practice Leader and CTO for AES, Data and Analytics Services @Zensar Technologies
Recent News
Business Standard India
2025-10-29
Livemint.com
2025-09-26
Company data provided by crunchbase