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ShiftCode Analytics, Inc. · 2 months ago

Sr. SOC QA Analyst - Commercial Insurance

Chicago, IL

Full-time

Onsite

Senior Level

7+ years exp

ShiftCode Analytics, Inc. is a company focused on IT security, and they are seeking a Senior SOC QA Analyst to assist in QA duties across all SOC shifts. This role involves ensuring timely reporting and tracking of SOC issues, mentoring junior staff, and collaborating with various security teams for incident investigations.

AnalyticsConsultingInformation Technology

No H1B

Responsibilities

Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review

Part of the global IT security team working closely with the US SOCs teams

Performs a combination of duties in accordance with departmental guidelines

Queue admin (execution, oversight, and delegation)

Case review and quality assurance

Metrics review and reporting

Assist in case work as needed

Management updates on daily issues and impact

Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts

Coordinate Roundtable topics/training and lunch & learn sessions

Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development

Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible

Identify visibility gaps in the network and recommend solutions

Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations

Articulate security incident details to business stakeholders and non-technical individuals

May perform additional duties as assigned

Qualification

SOC operationsSIEMSOARDFIR productsIncident response lifecycleSLA calculationsKPI trackingSecurity policy constructionRegulations knowledgeAnalytical skillsIndustry certificationsTechnical writingCoaching experienceMicrosoft OfficeITIL certificationBachelor's degreeCommunication skillsInterpersonal skillsProject management

Required

Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review

Part of the global IT security team working closely with the US SOCs teams

Performs a combination of duties in accordance with departmental guidelines

Queue admin (execution, oversight, and delegation)

Case review and quality assurance

Metrics review and reporting

Assist in case work as needed

Management updates on daily issues and impact

Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts

Coordinate Roundtable topics/training and lunch & learn sessions

Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development

Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible

Identify visibility gaps in the network and recommend solutions

Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations

Articulate security incident details to business stakeholders and non-technical individuals

Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products

Knowledge of the incident response lifecycle and cyber security leading practices

SLA calculations and KPI tracking experience

Solid understanding of security policy construction and publication

In-depth knowledge of regulations (i.e., SOX, privacy, etc.) and internal controls as they apply to IT

Ability to influence change in corporate understanding and adoption of information security concepts

Experience in technical writing and knowledgebase management and administration

Proven solid analytical and problem-solving skills

Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients

Experience in coaching and reporting findings to assist in team growth

Ability to manage various technical projects to completion with limited oversight

Advanced computer skills including Microsoft Office suite and other business-related software systems (Excel or similar spreadsheet and database applications experience is a must)

Typically a minimum of 7 years of technical experience in the security aspects of multiple platforms, operating systems, software, communications and network protocols or an equivalent combination

Bachelor's degree in Computer Science or related discipline