Snyk · 15 hours ago
Helpdesk Specialist
Boston, MA
Full-time
Hybrid
Entry, Mid Level
2+ years expSnyk is a leader in secure AI software development, helping developers innovate securely as AI transforms software building. The Helpdesk Specialist will provide technical support across all offices, manage IT infrastructure, and facilitate the internal usage of tools and systems to support Snyk's growth.
Cyber SecuritySecuritySoftware
Responsibilities
Supporting the day to day operation of Snyk’s offices, including Networking and Conferencing
Supporting Snyk’s employee base with a data driven approach and a focus on user satisfaction
Supporting the onboarding of new employees, and offboarding of leaving employees
Understanding our current technology stack and its usage across the company, as well as current gaps and requirements for future tools and systems
Identifying and prioritizing organizational opportunities for automation, software adoption
Collaborating with the rest of the CIS team in defining policies and procedures, and making recommendations for operational best practices
Qualification
Required
Have 2-3 years of experience as a Help Desk or Systems Engineer
Have great tech experience & skills in the areas of problem determination, and troubleshooting of end user problems
Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session
Have demonstrated computer skills, Handle service requests from company users
High School Diploma or college courses/certificates in related field (computer science, information technology)
Excellent Knowledge with macOS
Have strong technical skills and experience managing a large portfolio of business applications
Excellent troubleshooting skills in hardware and software issues, Ability to diagnose and resolve advance technical issues
Good understanding of computer systems, mobile devices and other tech products, including A/V equipment
Multitask with the ability to work in a dynamic environment
Are user-focused and enjoy building effective relationships with stakeholders at all levels of the company's
Are able to adapt in a fast-paced environment, with the ability to manage competing priorities and multi-task
Ability to cover after-office hours and weekend support if there are any infrastructure issues
Preferred
Have good knowledge of networks, including TCP/IP, LAN, VLAN, WLAN. VPN systems (IPSEC)
Have coding experience and experience with the use of APIs to automate processes and integrate systems
Have experience managing access control systems and SSO
Have a basic understanding of Linux OS
Benefits
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
Health benefits, employee assistance plans, and annual wellness allowance
Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Company
Snyk
Snyk is a cloud native application security provider that enables millions of developers to build software securely.
1001-5000 employees
H1B Sponsorship
Snyk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$1.19BKey Investors
ServiceNowQatar Investment AuthorityAddition
2023-01-24Corporate Round· $25M
2022-12-12Series G· $196.5M
2021-12-21Secondary Market
Leadership Team
Peter McKay
CEO
Assaf Hefetz
Co-founder & CTO
Recent News
Accel.
2026-01-06
Canaan Partners
2025-12-26
PR Newswire
2025-11-24
Company data provided by crunchbase