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TP · 17 hours ago

Head of AIML Strategy & Generative AI

United States

Full-time

Remote

Director/Executive

10+ years exp

TP is a global hub of innovation and empowerment, leading in intelligent, digital-first solutions. The Head of AI Innovation & Transformation will define and execute the artificial intelligence roadmap, overseeing the entire lifecycle of AI solutions and leading a high-performing team to deliver exceptional customer experiences.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Define, own, and execute the company's comprehensive AI, Machine Learning, and Generative AI strategy. Drive our research agenda to ensure we remain at the cutting edge of AI advancements and apply them to create unique market offerings

Oversee the end-to-end lifecycle of AI solutions, from requirements gathering and design to development and scalable deployment. Establish and enforce robust governance for our AI platforms and engagement models

Recruit, mentor, and lead a high-performing, global team of AI strategists, data scientists, and engineers. Foster a culture of innovation, accountability, and continuous improvement

Collaborate closely with the business development and sales teams to design and pitch client-centric AI solutions. Serve as the primary AI subject matter expert for C-suite executives, key clients, and internal stakeholders, effectively translating complex concepts into business value

Develop and present a comprehensive 18-month AI strategic roadmap to executive leadership, including key investment priorities and expected business impact

Launch the first major GenAI-powered solution for a key client, establishing a repeatable framework for future deployments

Build and scale a world-class AI Center of Excellence (CoE), fully staffed and operating under a clear governance model that accelerates innovation across the organization

Qualification

AI/MLGenerative AIAI governance frameworksAI Centers of ExcellenceNatural Language ProcessingMLOpsAI-driven product developmentData privacy regulationsThought leadershipNetwork in AI researchBPO industry experienceCustomer experience industry

Required

BA/BS or Master's in Computer Science, Data Science, Artificial Intelligence, or a related technical field

10+ years of progressive experience in AI/ML, data science, or related fields, with at least 5 years in a strategic leadership role

Proven track record of leading global AI initiatives from conception to successful implementation across multiple industries

Expertise in creating AI roadmaps, designing AI governance frameworks, and establishing AI Centers of Excellence (CoE)

Deep practical knowledge of modern AI/ML, particularly in Generative AI (including LLMs), Natural Language Processing (NLP), and MLOps

Strong background in AI-driven product development, go-to-market strategy, and monetization models. You must be able to connect AI solutions directly to business outcomes

Solid understanding of AI ethics, bias mitigation, and major data privacy regulations (e.g., GDPR, AI Act)

Established thought leadership in the AI community (e.g., publications, patents, or keynote speaking engagements at major conferences)

Experience in the BPO, IT services, or customer experience (CX) industry

A strong network within AI research communities, academia, and tech startups

Company

TP

Glassdoor4.2

TP is a global digital business services company.

Founded in 2018

Sheridan, Wyoming, USA

10001+ employees

https://www.tp.com/en-us/

H1B Sponsorship

TP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)