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Mitratech · 5 days ago

Director, Managed Bill Review Compliance Operations

United States

Full-time

Remote

Director/Executive

7+ years exp

Mitratech is a company focused on building innovative products for the Legal, Risk, Compliance, and HR sectors. They are seeking a Director of Compliance Operations to lead the Managed Bill Review Group, ensuring compliance review excellence and operational efficiency while collaborating with various teams to align operations with company goals.

B2BBillingCyber SecurityData GovernanceEnterprise SoftwareHuman ResourcesLegalRisk ManagementSoftware

Growth Opportunities

Responsibilities

Define and execute the operational strategy for the Compliance Analyst team in alignment with organizational goals and client service expectations

Oversee multiple teams (Analysts, Supervisors, and Managers) responsible for legal invoice review, quality assurance, and compliance performance

Develop and track KPIs and service delivery metrics to measure quality, productivity, and client value

Lead capacity planning, staffing models, and workload distribution to ensure consistent SLA adherence and operational balance

Partner with executive leadership to forecast growth, revenue contribution, and resource requirements for scalability

Lead, mentor, and develop a team of compliance leaders and professionals to promote a high-performing, accountable, and engaged culture

Provide clear direction, consistent communication, and ongoing development opportunities for team members across all levels

Collaborate with HR to design and execute career pathing, performance evaluations, and professional development frameworks for Compliance Analysts and Supervisors

Own quality control programs to ensure consistent adherence to client billing guidelines, internal review standards, and accuracy benchmarks

Drive process automation, workflow optimization, and technology adoption to enhance throughput and operational precision

Collaborate with Product and Data teams to identify trends, develop analytics dashboards, and enhance insights delivery for clients

Serve as senior liaison to key clients, ensuring operational performance meets or exceeds contractual expectations

Collaborate with Client Success and Implementation teams to align operational execution with evolving client needs

Participate in client presentations, business reviews, and compliance strategy discussions to reinforce the value of Managed Bill Review’s (MBR) managed review model

Act as a bridge between Compliance Operations and other business units (Technology, Product, Analytics, and Finance)

Provide operational insight and subject matter expertise in roadmap discussions, ensuring solutions reflect real-world compliance and client scenarios

Partner with internal stakeholders to evolve policies, training programs, and compliance methodologies in alignment with corporate governance and industry best practices

Qualification

Legal operationsCompliance managementManaged review servicesAnalytical skillsClient serviceLeadershipProblem-solvingWorkflow toolsBI dashboardsOperational analyticsCommunication skillsPresentation skillsInterpersonal skillsStrategic thinking