Woodhouse Auto Family · 1 week ago
Automotive Express Service Advisor - CDJR
Blair, NE
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrWoodhouse Auto Family is a prominent automotive service provider operating 24 locations representing 22 renowned brands. They are seeking a customer-focused and organized Express Auto Service Advisor to be the primary point of contact for customers seeking quick, routine vehicle maintenance, ensuring an exceptional service experience throughout the process.
AutomotiveCustomer ServiceRetailTransportation
Responsibilities
Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information
Writes up customer’s vehicle problems accurately and clearly on repair order
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications and technicians’ findings
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work
Provides a complete and accurate written cost estimate for labor and parts
Establishes 'promised time' – and checks with dispatcher, if necessary
Obtains customer’s signature on repair orders and provides customers with a copy
Establishes customer’s method of payment and obtains credit approval, if necessary
Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate
Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly
Keeps service department forms, menus and pricing guides up-to-date
Explains completed work and all charges to customers
Maintains high customer satisfaction standards
Handles telephone inquiries regarding appointments and work in process
Maintains a professional appearance
Keeps work area and customer waiting area clean
Qualification
Required
At least 18 years old
Valid Driver's License with acceptable driving record
Post offer screenings: Background check, Drug screening, Non-DOT driver physical, Lift test
Benefits
Health Insurance: Medical + Health Savings Account, Dental, Vision
Life Insurance
Long-term and Short-term Disability Insurance
Retirement Savings Plan: 401K Plan with company match
Paid Time Off
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
Bereavement Pay
Employee Assistance Program
New Employee Referrals Bonus
Customer Referral Bonus
Employee of the Month Bonus
Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
Employee Discounts: Includes vehicles, parts, services.
Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
Growth Potential: Opportunities to be promoted within our company.
Tuition Assistance Program: Automotive Technology or Collision Repair.
Woodhouse University: Paid In-house Technician Trainings.
Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.
Company
Woodhouse Auto Family
Woodhouse Auto Family is an automotive dealership that sells new and used vehicles as well as offers financing options.
Founded in 1975
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Kruse
Chief Financial Officer
Rachel P.
HR Business Partner Manager
Company data provided by crunchbase