Known · 1 day ago
Senior Director, SKEPTIC Client Engagements
New York, NY
Full-time
Hybrid
Director/Executive
$180K/yr - $200K/yr
6+ years expKnown is a modern marketing company that combines art and science to address the challenges faced by marketers today. The Senior Director of SKEPTIC Client Engagements will manage critical client relationships, ensuring the successful delivery of complex software and AI projects while identifying new strategic opportunities for account growth.
AdvertisingBusiness DevelopmentMarketingSocialSocial Media
Responsibilities
Become a subject matter expert on Skeptic, acting as the frontline enforcer of SKEPTIC product boundaries, ensuring client needs are met without compromising platform scalability or roadmap integrity
Partner with Product to evaluate client requests for roadmap inclusion vs. paid customization
Partner with CTO, Product, and CX to evolve commercial strategy
Take the lead in drafting, negotiating, and managing contracts and SOWs, working with the CTO
Diligently track and report on project burn rates, managing the commercial health of the engagement and ensuring profitability
Proactively manage high-volume, executive-level client communications, serving as the trusted point of contact for all engagement-related matters
This involves setting clear expectations, managing internal and external stakeholders, and driving a collaborative partnership
Maintain rigorous oversight of all active engagements, coordinating with cross-functional teams (Engineering, Product, Data Science) to guarantee the on-time and high-quality delivery of solutions defined in the Statement of Work (SOW)
Owns the transition from implementation to licensed operation, including go-live readiness, acceptance criteria, and post-launch stabilization
Ensure the engagement team is consistently well-prepared for all client meetings, reviews, and workshops, having comprehensively mastered the project status, technical details, and strategic implications
Own internal and external cross functional planning with channel/data science, engineering, and product
Expertly field, manage, and deflect minor scope creep and micro-negotiations from the client, clearly communicating the impact of changes and maintaining project focus
Identify potential delivery risks, resourcing constraints, or technical roadblocks early, escalating critical issues to the Chief Technology Officer (CTO) for timely strategic decisions and intervention as necessary
Work closely with the Account Strategy team to identify opportunities for account expansion and ensure the delivered work aligns with the client's long-term business objectives
Qualification
Required
6-10+ years of progressive experience as an Account Lead, Engagement Manager, or Director of Client Services at a software integrator, technical consulting firm, or a sophisticated MarTech/AdTech organization
Experience overseeing and owning end-to-end delivery of significant technical or software-centric engagements
Deep understanding of the financial aspects of professional services, including mastery of contract lifecycle management, SOW development, utilization tracking, forecasting, and managing project profitability
Strong comfort level discussing complex software development, data science, or technical platform integration concepts
Exceptional communication, negotiation, and presentation skills (both written and verbal)
Proven ability to anticipate problems, navigate conflict, and deliver solutions under pressure while maintaining composure and client confidence
Preferred
Experience supporting licensed software platforms or SaaS products is strongly preferred
A Bachelor's degree in a relevant field (e.g., Business, Engineering, Computer Science) is preferred
A Master's degree is a plus
Benefits
Unlimited paid time off
401k with company matching and no vesting period
Annual bonuses
Generous medical plan
Paid parental leave
Company
Known
Known is a marketing agency that offers data science, research, and technology.
201-500 employees
H1B Sponsorship
Known has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (3)
2022 (4)
2021 (4)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
unknown2020-02-05Acquired
Leadership Team
Kern Schireson
Chairman and CEO
Recent News
2024-02-03
InvestmentNews
2023-11-27
MediaPost.com
2023-09-27
Company data provided by crunchbase