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Covius · 13 hours ago

Manager Operations NTC - Document Review

FL Palm Harbor

Full-time

Onsite

Mid, Senior Level

$45K/yr - $69K/yr

2+ years exp

Covius is a company that values passion and customer focus. The Document Review Manager will be responsible for managing daily production in support of several clients, ensuring high quality production and adherence to Service Level Agreements (SLA). This role includes acting as a point of contact for client inquiries, overseeing staffing needs, and collaborating with various departments to resolve issues.

ComplianceCreditFinanceFinancial ServicesQuality Assurance

Responsibilities

Act as a main point of contact for all clients in support of daily production and escalations

Hire, train, motivate and coach employees as they provide attentive, efficient services to clients and colleagues, assess employee performance, and provide helpful feedback and training opportunities

Collaborate with department leaders across the organization, and external vendors and clients as appropriate to discuss issues, develop strategy, coordinate activities, and resolve problems

Motive with a positive approach and mentor department Leads to enhance overall morale of their teams

Escalate, consult, and communicate effectively with senior management

Coordinate meetings/training. Support the Training Team with implementing new/updated policies and procedures

Clearly understands and educates team on what the Production Statistics and KPI Metrics are for each task for all team members

Oversight of SLA risks and any potential issues

Updates knowledge and understanding of all client production guidelines and requirements and shares with relevant teams

Runs daily production reports to ensure orders are flowing through the line without issues

Lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Perform other related duties as assigned

Qualification

Client communicationMicrosoft Office SuiteTeam managementAnalytical skillsCustomer serviceLeadership skillsDiversityInclusionPrioritization skillsInterpersonal skillsProblem-solving skills