RIT Solutions, Inc. ยท 4 months ago
Sales/CRM Business Analyst
Jacksonville, FL
Full-time
Onsite
Senior Level
5+ years expRIT Solutions, Inc. is seeking a Sales/CRM Business Analyst to enhance customer experience in their Dallas office. The role involves leading process reviews and collaborating with various stakeholders to improve the integration of Salesforce and IBM OMS for quoting processes.
Staffing & Recruiting
No H1B
U.S. Citizen Only
Responsibilities
Lead process reviews for quote creation, modification, and conversion across Salesforce and IBM Sterling
Design and document customer journey enhancements across showroom touchpoints
Collaborate with sales reps, showroom stakeholders, developers, and testers
Support data mapping, analytics, and KPI tracking for customer interactions
Qualification
Required
Must be a US Citizen or Green Card Holder
Minimum 5 years of experience in business analysis, with a focus on CRM and customer experience
Proven ability to translate customer experience goals into actionable system and process requirements
Preferred
Some understanding of Salesforce CRM and/or IBM OMS platforms
Company
RIT Solutions, Inc.
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase