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Northwell Health · 15 hours ago

Lead Financial Services Representative (Hybrid)

2 Huntington Quad, Melville, NY, 11747, US

Full-time

Hybrid

Senior Level, Lead/Staff

$44K/yr - $69K/yr

5+ years exp

Northwell Health is a healthcare organization seeking a Lead Financial Services Representative to guide and support their financial services team. The role involves ensuring patients understand their financial obligations, advising on payments, and providing exceptional customer service while leading a team in diverse financial responsibilities.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing

Responsibilities

Perform all functions of the Financial Services Representative, including answering inbound and outbound patient calls, verifying insurance coverage, documenting patient information, and arranging alternative payment methods

Lead and guide Associate Financial Services Representatives, Financial Services Representatives, and Senior Financial Services Representatives in the performance of their duties

Serve as a subject matter expert to support the testing and enhancement of new technologies, projects, and procedures

Use procedures, policy manuals, and other reference materials to assist in answering employee and manager inquiries and resolving issues

Participate in training new team members and ongoing educational programs for existing staff

Support supervisor with Real-Time Monitoring to ensure team members are adhering to their designed schedules, providing guidance to achieve departmental objectives

Identify abnormal events or consistent problem areas using qualitative feedback and statistical data to recommend methods to improve processes, procedures, and technologies

Works on problems of diverse scope and complexity ranging from moderate to substantial, escalate issues to the leaders as necessary

Makes recommendations to management on new processes, tools and techniques, or development of new products and services

Collaborates with senior team members in the development of methods, techniques and analytical approach

Provides work guidance, including checking and assigning work, to ensure accurate and timely completion of tasks

Perform related duties as required, ensuring all responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions

Qualification

Financial Services ExperienceCustomer ServiceLeadership SkillsTraining SkillsProblem Solving

Required

5-7 years of relevant experience, required

Associate's Degree or equivalent combination of education and related experience, required

Company

Northwell Health

Glassdoor3.9

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees