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Delinea · 13 hours ago

Senior Customer Success Engineer

Redwood City, CA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. The Senior Customer Success Engineer (CSE) will act as a key technical partner within regional Customer Success teams, helping customers accelerate time-to-value and maximize adoption of the company's solutions.

Cloud SecurityComplianceCyber SecurityIdentity ManagementInformation TechnologyIT ManagementSecuritySoftware

H1B Sponsor Likely

Responsibilities

Partner proactively with regional CSMs and account teams to drive customer value, including identifying opportunities to deepen adoption, recommending best practices, and demonstrating advanced features and integrations across the full product portfolio

Provide expert technical guidance on strategic initiatives, such as architecture reviews, integration planning, roadmap alignment, and enabling customers to achieve key business outcomes

Collaborate on customer success plans, executive business reviews, and health checks to highlight technical wins, mitigate risks, and surface expansion opportunities

Assist in unblocking "stuck" support cases, product bugs, or enhancement requests by serving as a liaison to internal teams (Engineering, Product Management, Support) to expedite resolution and ensure clear communication back to the customer

Engage directly in customer conversations when technical depth is required (e.g., deep-dive workshops, troubleshooting sessions), always in coordination with the CSM

Prioritize work within your assigned region while maintaining flexibility to support high-priority escalations across regions as needed

Actively coach and mentor CSMs through knowledge transfer, enabling them to handle increasingly complex technical discussions independently and reducing future escalations

Document key interactions, solutions, playbooks, and customer-proof best practices to enrich internal knowledge resources and elevate overall team technical competency

Collaborate closely with CSM leadership and the Technical Success team to align on priorities, share regional insights, and continuously improve processes

Qualification

Customer Success EngineeringCybersecurityIdentityAccess ManagementTechnical AptitudeSTEM DegreeCollaboration SkillsCommunication SkillsProblem Solving

Required

8+ years of experience in customer-facing technical roles (e.g., Solutions Engineering, Technical Account Management, Customer Success Engineering, or Professional Services)

Bachelor's degree in a STEM field or equivalent professional experience

Strong technical aptitude with proven ability to explain complex concepts clearly to both technical and non-technical audiences

Excellent collaboration and communication skills, with a track record of building trusted partnerships across Sales, CS, and Product teams

Demonstrated ability to prioritize in a fast-paced environment, manage multiple initiatives, and drive outcomes proactively

Preferred

Hands-on experience in cybersecurity, particularly in identity and access management (IAM), privileged access management (PAM), or related domains

Benefits

Healthcare insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Company

Delinea

Glassdoor3.7

Delinea is a provider of privileged access management (PAM) solutions for seamless security

Founded in 2021

Redwood City, California, USA

1001-5000 employees

https://delinea.com

H1B Sponsorship

Delinea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (4)

2024 (8)

2022 (2)