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Silverchair · 1 week ago

Business Analyst

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world’s most valuable knowledge. The Business Analyst role focuses on maintaining and optimizing IT infrastructure, providing critical technical support, and ensuring security and performance of systems.

Content Delivery NetworkInformation TechnologyInternetPublishing

Culture & Values

No H1B

Hiring Manager

Garrett Martin

Responsibilities

Maintain system reliability and security through patch management and software/OS updates

Administer and monitor virtual servers to ensure optimal performance and rapid issue resolution

Manage virtual network appliances and firewalls to maintain a stable and secure network environment

Configure and maintain monitoring tools to proactively identify performance and security issues

Analyze system performance trends and recommend capacity planning and optimization strategies

Implement and enforce security policies including access controls, firewall configurations, and endpoint protection

Configure and manage backup and disaster recovery solutions to ensure business continuity

Monitor security events and respond to potential threats

Provide technical support to end-users, troubleshooting hardware and software issues

Collaborate with vendors and service providers to resolve technical challenges and procure necessary resources

Maintain comprehensive documentation of IT systems, configurations, and procedures

Maintain current knowledge of AI tools and ethical applications in academic publishing and scholarly communications

Apply prompt engineering skills to leverage AI tools effectively for workflow automation and efficiency gains

Exercise sound judgment in determining appropriate use cases for AI assistance

Ensure compliance with organizational AI usage policies and data protection requirements

Qualification

Windows administrationLinux/Unix administrationVirtualization technologiesNetwork security best practicesCloud platformsTroubleshooting complex issuesProblem-solving abilitiesCustomer service orientationAI tools knowledgeDocumentation maintenanceCollaboration with vendorsCapacity planningBackup solutions managementDisaster recovery solutionsEthical AI applicationsPrompt engineering skillsAccess controls implementationFirewall configurationsCommunication skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent professional experience)

Minimum 2 years of hands-on systems administration experience

Proficiency with Windows and Linux/Unix operating system administration

Experience with virtualization technologies (Azure & AWS VMs)

Strong understanding of network protocols, services, and security best practices

Knowledge of cloud platforms (AWS & Azure)

Expertise in troubleshooting complex technical issues

Excellent problem-solving and analytical abilities

Strong communication skills with both technical and non-technical audiences

Customer service orientation with a focus on user enablement

Preferred

Industry certifications such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator, or similar credentials

Experience with Infrastructure as Code (IaC) tools and automation frameworks