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Fidelity Bank · 18 hours ago

Vice President, User Experience Research

Boston, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$125K/yr - $258K/yr

10+ years exp

Fidelity Bank is a privately held company that values creating a diverse and inclusive workplace. The Vice President of User Experience Research will leverage human-centered design to guide the development of new offerings and improve customer experiences through user research and strategic innovation.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

Responsibilities

Contribute to Fidelity’s future growth using human-centered design to understand customers, generate new offerings and rapidly experiment with new ideas

Designing and conducting user research, identifying insights and opportunity areas, leading ideation, and testing/learning through prototype development and experiments

Dig into challenging, ambiguous, human-centered problems that you might not immediately associate with the investment world, but are on the forefront of where finance, technology, work, health, and data intersect

Lead a multidisciplinary cross-disciplinary team through the human-centered design process, or lead specific workstreams within the effort

Navigate a complex organization and manage stakeholder relationships

Design and execute qualitative research using a variety of methods based on project goals and timelines

Get to the so what, actionable insights, key frameworks, and opportunity areas from research so the whole team can move forward

Translate opportunities to ideas—guiding the team through ideation, concept development, testing and iteration

Presenting to senior leaders

Qualification

Design ResearchDesign StrategyExperience StrategyQualitative ResearchSynthesis ExpertiseStakeholder ManagementCross-disciplinary LeadershipCommunication

Required

Bachelor's or Master's degree in design or business

10+ years of experience in Design Research / Design Strategy / Experience Strategy. Background working on multiple projects at a product design or innovation firm

Ability to lead a multidisciplinary cross-disciplinary team through the human-centered design process, or lead specific workstreams within the effort

Ability to navigate a complex organization and manage stakeholder relationships

Ability to design and execute qualitative research using a variety of methods based on project goals and timelines

Synthesis expertise—ability to get to the so what, actionable insights, key frameworks, and opportunity areas from research so the whole team can move forward

Ability to translate opportunities to ideas—guiding the team through ideation, concept development, testing and iteration

Excellent communication and presentation skills; experience presenting to senior leaders