Customer Support Associate jobs in United States
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Profitero+ · 1 day ago

Customer Support Associate

positionBoston, MA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$40K/yr - $55K/yr
date0+ years exp

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. As a Customer Support Associate, you will help Profitero customers with product questions, field technical issues, and ensure their success with the platform.

AnalyticsBig DataData MiningE-CommerceE-Commerce PlatformsInternet

Responsibilities

Field technical issues from Profitero clients
Be an expert in Profitero data maintenance processes and Profitero’s eCommerce platform
Solve for unique problems and requests and provide guidance to clients on how best to organize and maintain their data
Monitor Zendesk queue and ensure timely actioning of tickets

Qualification

ZendeskTechnical troubleshootingExcelAnalytical skillsClient communication

Required

You have strong internship experience or up to 3 years of experience
You have experience working with ticketing systems such as Zendesk or Jira
You have strong analytical and troubleshooting skills
You are resourceful with a problem-solving aptitude
You have strong critical thinking skills used to solve complex data accuracy problems
You have excellent client communication skills
You are an intermediate level in Excel or higher

Preferred

Client communication and handling escalations to restore client's trust
Handling client calls in high stress situations and providing expert solutions
Solving problems and prioritizing
Excel
Technical troubleshooting

Benefits

Medical coverage
Dental
Vision
Disability
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off

Company

Profitero+

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Profitero+ is the leading digital commerce company, trusted by more than 9,000 brands worldwide.
dateFounded in 2010
location
Dún Laoghaire, Dublin, IRL
people-size501-1000 employees
web-link
http://www.profitero.com

Funding

Current Stage
Late Stage
Total Funding
$48.72M
Key Investors
ScaleworksPolaris PartnersBank of Ireland Seed and Early Stage Equity fund
2022-05-03Acquired
2020-04-21Series B· $20M
2018-05-01Series Unknown· $10M

Leadership Team

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Sarath Bethapudi
Chief Technology Officer
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Company data provided by crunchbase