Fifth Third Bank ยท 13 hours ago
BSOC Central Station Event Analyst II 7AM-3:30 PM
Cincinnati, OH
Full-time
Onsite
Entry Level
1+ years expFifth Third Bank is a leading financial institution that connects great people to great opportunities. They are seeking a Bancorp Security Operations Center Analyst responsible for monitoring alarm and surveillance systems, responding to security-related events, and coordinating appropriate responses to ensure the safety of colleagues and clients.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Responds to alarm signals and life safety devices such as Fire Alarms, Panic, Medical, etc
Responds to emergency and non-emergency inbound phone calls such as workplace violence, bank robbery, medical emergencies, active aggressors, etc
Makes outgoing phone calls and dispatch proper authorities
Operates all BSOC equipment and peripheral equipment under supervision
Interacts with external and internal customers via telephone, email and in person independently and promote a positive customer service atmosphere
Creates reports and maintains detailed logs of all calls and activities
Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues
Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts
Demonstrates excellent customer service skills when answering calls from our field, branch, or home office partners
Responds to initial emergency issues and coordinates appropriate actions per policy related to the home offices, branch, call centers, and corporate offices
Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other threat issues
Monitors the security & safety for all colleagues, including those who travel
Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise physical security team
Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
Performs other duties as may be assigned by the SOC leadership team
Qualification
Required
High school diploma or equivalent, college degree preferred
1-3 year(s) of 911 Dispatching or Emergency Communications Experience, Law Enforcement or Criminal Justice related field
Successful completion of 4 week on the job training
Successful completion of critical skills tests (CSAA testing, PACOM, & March Training)
Ability to defuse emotional situations and effectively deliver instructions regarding safety
Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
Work effectively within a high-intensity environment answers incoming calls regarding suspicious activity and/or security related events
Competency to perform all disaster recovery tasks, including BSOC operation
Self-motivated problem solver with demonstrated analytical skill set
Good organizational, multi tasking, and time management skills
Ability to work in a team environment
Demonstrated verbal and written communication skills, 30 wpm
Experience with Microsoft Office Suite
Benefits
Comprehensive benefits
Differentiated compensation offerings
Extensive benefits programs
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
DBusiness Magazine
2026-01-08
2026-01-06
Company data provided by crunchbase