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SMS Data Products Group, Inc. · 1 month ago

Telephone Systems ISP Technician

Albuquerque, NM

Full-time

Onsite

New Grad, Entry Level

SMS Data Products Group, Inc. is a systems integrator serving the advanced information technology needs of the federal government since 1976. They are seeking a Telephone Systems ISP Technician responsible for the operation, maintenance, and performance of telephone equipment and ancillary systems.

GovernmentHardwareInformation TechnologySoftwareTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for the operation, maintenance and performance of telephone equipment and ancillary systems, including but not limited to Telephone Helpdesk, Cisco Call Manager, Nortel MSL-100 telephone switch, Callegra Voice Mail System, VESTA E911, Telecommunications Management System (TMS), and other related services

Handles phone calls for telephone support and repair

Completes all work orders for moves, adds, and changes of telephone services

Maintains detailed maintenance records and installation activities for equipment throughout Kirtland AFB

Coordinates with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors

Qualification

Telecommunications systemsVoIP conceptsCompTIA A+ certificationNetwork+ certificationTelephone equipment maintenanceMicrosoft WindowsMicrosoft OfficeCustomer service skillsTask management skillsDiplomatic skillsDependabilityCommunication skillsCritical thinking skillsAdaptabilityTeam leadership

Required

Knowledge in telecommunications systems and practices to include VoIP concepts

Strong customer service skills, communication skills and task management skills

Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously, and establish and maintain cooperative and effective working relationships with customers and coworkers

Understanding of proper safety practices, procedures, and regulations applicable to working in a telephone switch environment

Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services

Strong computer skills to include Microsoft Windows and Office products

Applicant must possess refined critical thinking skills, should be a self-starter, and possess the ability to direct the activities of other team members

Applicant must be diplomatic, capable of shifting focus as required, adaptive to a dynamic environment, dependable and reliable

Ability to meet physical requirements of the position such as standing, bending, and lifting for duration of the duty day

Valid New Mexico Driver's License Required

CompTIA A+ or Network+ certification required

Requires an active DOD SECRET security clearance or ability to obtain an interim clearance