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Air General Inc. · 1 week ago

Traveler Services Greeter (BWI)

Baltimore, MD

Part-time

Onsite

New Grad, Entry Level

Air General Inc. is a third-generation, family-owned cargo handling company and passenger services provider seeking a professional Traveler Services Greeter at Baltimore/Washington International Airport (BWI). The role involves greeting passengers, assisting with check-in and ticketing, and ensuring a positive travel experience while resolving any issues that may arise during their journey.

Information Technology

No H1B

Security Clearance Required

Responsibilities

Create a positive experience to a passenger’s trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience

Check in the client using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees

Inform passengers through all aspects of their experience with varying Airlines by communicating appropriate information about their trips and belongings

Collaborate with the internal Coordinator team to ensure passenger information is processed accurately and flights are sent out on time

Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner

May work with the Baggage Service Office to track the location of baggage and handle passenger questions

Qualification

Customer serviceProblem-solvingMicrosoft OfficeCommunication skillsDetail-oriented

Required

High school diploma or GED required - college degree preferred or equivalent industry experience

Must be able to obtain a valid airport SIDA badge

Must be at least 18 years of age

Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs

Must be able to clearly understand and communicate in English when performing essential job functions

Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens

Be available to work varied shifts, including nights, weekends, and holidays