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N.C. Department of Information Technology · 4 days ago

Advocate II

Granville County, NC

Full-time

Onsite

Mid, Senior Level

$46K/yr - $80K/yr

4+ years exp

The North Carolina Department of Health and Human Services is one of the largest agencies in the state, responsible for ensuring the health and well-being of North Carolinians. The Advocate II position involves managing internal Advocacy services at Murdoch Developmental Center, overseeing operations, protecting residents' rights, and providing support and training to staff and families.

Information Technology & Services

Work & Life Balance

Responsibilities

Provides staff support and supervision to direct reports while ensuring the department complies with facility policy, DSOHF policy, Advocacy procedures, and all applicable regulatory requirements

Works on behalf of the individuals and their families/guardians to protect residents’ rights through class and case advocacy

Consults and collaborates with facility administration regarding individuals’ rights, investigations of abuse/neglect/exploitation, and other potential rights violations

Ensures that all written reports are factual, accurate, and consistent with statewide DSOHF Advocacy standards

Provides education and training to individuals, families, and facility employees on resident rights and corresponding facility policies

Compiles and maintains statistical information on the work of the Advocacy Department

Provides 24/7 on-call support for the center according to a rotating on-call schedule

Monitors programs throughout the facility to ensure residents’ rights are protected

Assists the Human Rights Committee and support the committee’s work via training and collaboration

Qualification

Advocacy services managementMental health knowledgeSupervisory experienceInvestigation experienceTechnical writingAnalytical skillsWeb-based data entryMicrosoft OfficeOral communicationInterpersonal skillsDecision-making skills

Required

Master's degree in a human services program from an appropriately accredited institution and three years of the experience providing diagnostic and treatment or advocacy services for individuals who are developmentally, physically, or mentally disabled, two years of which experience must have been in a supervisory or lead role

Bachelor's degree in a human services field from an appropriately accredited institution and four years of experience providing diagnostic and treatment or advocacy services for individuals who are developmentally, physically, or mentally disabled, two years of which experience must have been in a supervisory or lead role

Bachelor's degree in a human services field from an appropriately accredited institution and five years of human services experience providing skills in investigating abuse and neglect, interviewing techniques, and similar functions, two years of which experience must have been in a supervisory or lead role; or an equivalent combination of education and experience

Must be available 24/7 to provide on-call coverage as assigned on a rotating schedule

To be considered for employment, applicants must be in good standing with the North Carolina Health Care Personnel Registry

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks

All employees are required to adhere to the facility's Vaccination Policy

Preferred

Working knowledge of mental health, intellectual or developmental disabilities, substance use services, and the broader human services system

Ability to work independently and supervise a staff person as part of a larger statewide program

The person must possess sound judgement decision-making skills, and the ability to work under stressful situations

Possess exemplary oral communication, analytical, technical writing, and interpersonal skills for managing responsibilities in a high-profile team environment

Prior investigation experience and management experience

Applicants must be able to utilize a computer to complete work in a web-based data entry system and use basic Microsoft Office programs