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Georg Fischer · 19 hours ago

Customer Service Manager

Apple Valley, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$88K/yr - $132K/yr

10+ years exp

Georg Fischer is a forward-thinking leader in their field, embracing innovations and sustainable solutions since 1802. The Customer Service Manager oversees the entire Customer Service team, ensuring their collective success and managing distributor and partner purchase orders while supporting EDI processes and driving process improvements.

AutomotiveIndustrial EngineeringManufacturingMechanical Engineering

Responsibilities

Manage and mentor a team of customer service representatives

Oversee partner purchase order processing from receipt through fulfillment. Monitor performance metrics; deliver continuous feedback and coaching

Identify training needs and facilitate skill development programs

Implement automation tools and processes to boost productivity and quality

Work closely with Supply Chain, IT, Finance, and other operational teams

Coordinate on purchase orders, Oracle order-management topics, and automation initiatives

Provide customer service data insights for strategic initiatives

Support corporate projects that impact order-processing or service delivery

Act as the primary internal point of contact for Regional Sales leadership

Prioritize product requests and manage special order escalations

Coordinate resolution of complex order and service issues

Drive alignment between customer needs and internal operational capabilities

Supervise and support the EDI Specialist role

Ensure successful onboarding and integration with new trading partners

Maintain EDI systems and address technical or process-related issues

Seek out opportunities to contribute to the business success through proactive involvement in team initiatives

Qualification

Oracle ERPAutomation TechnologyTeam LeadershipCustomer Service ManagementCross-Functional CollaborationProblem SolvingCommunication SkillsTime ManagementOrganizational AbilitiesTeam Player

Required

Bachelor's degree in business management, finance, economics, marketing, mathematics or related professional experience

10 plus years' manufacturing industry experience in customer service, order management, sales, marketing, or channel management roles with progressive responsibility preferred

2-3 years' experience successfully managing direct reports

Strong experience with Oracle or similar ERP/order management systems

Demonstrated experience implementing automation technology in order management

Strong problem solving, communication, teamwork, time management and organizational abilities

Proven ability to work cross functionally and collaborate with a wide range of roles / levels

Proven strong leadership skills and ability to build and motivate a team to achieve clearly communicated expectations

Excellent communication, coaching, and cross-functional collaboration skills

Self-starter who can develop solutions with minimal instruction and can identify / lead independent teams on projects

Thrives in a dynamic work environment, exhibiting ability to be flexible and a strong team-player