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Central Bank · 1 day ago

Quality Control Servicing Analyst/Support Specialist

Jefferson City, MO

Full-time

Hybrid

Entry Level

2+ years exp

Central Bank is seeking a Quality Control Servicing Analyst/Support Specialist to assist in reviewing servicing activities and providing clerical support for Quality Control functions. The role involves ensuring compliance with policies and regulations, conducting research, and maintaining documentation related to loan servicing.

FinanceFinancial Services

Responsibilities

Under the direction of the Quality Control Officer, reviews a sample of the servicing activities of the Loan Servicing Center and subservicer

Provide clerical support for the Production and Servicing Quality Control functions

Provide assistance to mortgage business line personnel to improve quality, integrity and salability

Conduct relationships and activities consistent with established Bank policies, procedures and systems including but not limited to the Code of Conduct and Ethics, Bank Secrecy Act and, all applicable State and Federal laws and regulations

Review Loan Servicing Center and subservicer activities to ensure compliance with credit policy, secondary market requirements and federal, state and local laws and regulations

Research requirements as published in the agency, investor, guarantor handbooks and/or guidelines and credit policy

Review responses received and update progress and completion of the review process

Follow-up with business-line personnel on any unresolved findings

Answer questions received from the mortgage business line regarding QC reviews, secondary market requirements and credit policy

Distribute mail and routing to appropriate QC personnel Assemble and mail re-verification letters and review appraisals

Log completed re-verification letters and review appraisals without an issue

Distribute letters or review appraisals with issues to appropriate QC personnel

Perform subsequent follow-up when previous requests are not received

Scan complete re-verification letters and review appraisals into the appropriate loan file

Order credit reports, tax transcripts, MERS and SSA-89 verifications on loan files selected for QC origination review

Upload results into appropriate loan file

Assist in the preparation and distribution of QC reports

Participate in meetings including the quarterly Quality Control Committee meeting and the monthly Quality Control staff meeting by being prepared to discuss QC reports, exceptions found in reviews, trends found on the reports, possible solutions to exceptions/trends and any problems or issues in the QC department

Maintain education and professional expertise through attendance at job related seminars, conferences, webinars and workshops

Assist in the development and maintenance of manuals and supporting documentation to accomplish tasks/duties inherent to the position

Qualification

Mortgage loan servicingResearchInterpretationQuality Control reportingBusiness law knowledgeWord processing softwareProofreading skillsMathematics skillsCommunication skillsAttention to detail

Required

2-3 years of Previous mortgage loan servicing, processing or underwriting experience

Knowledge, skill and mental development equivalent to the completion of a bachelor's degree which includes specific courses in business, business law and math

Ability to perform extensive research and interpret requirements as published in the agency, investor, guarantor handbooks or guidelines and credit policy

Ability to apply such knowledge in day-to-day operations and the ability to disseminate such knowledge in an appropriate manner

Strong written and verbal communication skills

Demonstrated ability to use tact, diplomacy, and a professional personal appearance when dealing with mortgage business line personnel and co-workers

Working knowledge of various word processing, spreadsheet and other proprietary software packages as required

Good proof reading and editing skills

Good command of the mathematics and reasoning skills involved in residential lending

Must be able to work independently and meet deadlines while exercising good judgement and maintaining accuracy and attention