ServiceNow · 2 weeks ago
Principal Platform Architect - Public Sector
Vienna, VA
Full-time
Hybrid
Senior Level, Lead/Staff
$162K/yr - $254K/yr
5+ years expServiceNow is a global market leader in AI-enhanced technology, helping organizations work smarter and faster. The Customer Outcomes Platform Architect plays a crucial advisory role in establishing a strong technical foundation for the ServiceNow platform, guiding customers through best practices and solution design to achieve their business outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap
Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
Establish and advise on the technical governance related domains and associated processes
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to delivered capabilities
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Federal Experience required
Skills preferred - SecOps, IRM/GRC/CAM, ITOM, ITSM, Core Platform
Consulting Experience - Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations
Large Program Experience - 5+ years large program experience leading architecture and design
Enterprise Architecture Experience - Enterprise or Solution Architect role and/or relevant experience
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience - Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
1-2 years of ServiceNow Platform Experience is desired but not required
Cloud platform experience desired
Familiarity with Enterprise Platforms
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development background
Excellent presentation and communication skills
Travel up to 50%
Preferred
CTA/CMA highly preferred
Certifications preferred - CSA, CAD, CIS certifications
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase