Northwestern University · 1 day ago
Application Support Specialist 3
Evanston, IL
Full-time
Onsite
Mid Level
$29.22/hr - $34.73/hr
3+ years expNorthwestern University is seeking an Application Support Specialist 3 to diagnose and resolve complex technical issues for students, faculty, researchers, alumni, and staff. The role involves troubleshooting technical issues related to enterprise applications and services, as well as providing support during major changes and leading medium-sized projects.
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Responsibilities
Identifies support issue trends to recommend application and service configuration changes
Recommends changes to services and applications to increase efficiency and effectiveness of teams and applications
Coordinates continuous service improvement projects within the local IT team
Documents activities, events and materials used in troubleshooting and support activities, and problem resolutions
Tests and develops knowledge base articles
Tests and provides feedback on recommended technical support practices for new applications and services and/or major changes to existing applications and services
Attends trainings and meetings regarding updates and/or enhancements to applications and software
Provides troubleshooting/triage assistance to end users in a courteous and professional manner for in-person, phone, and email requests
Recommends solutions to advanced level problems, questions, and inquiries encountered by clients according to established practices
Identifies and escalates complex issues along existing escalation pathways as appropriate
Assists with on-boarding of junior staff
Participating in team issue triage resulting in task assignment
Performs other duties as assigned
Qualification
Required
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience
3-5 years' experience in consulting, training, technical support, or user service, in an information technology environment or other relevant experience required
Work history demonstrating increasing levels of responsibility and leadership
Infrastructure identity management/provisioning
Analytical critical thinking
judgment
Troubleshooting
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development in all circumstances
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
Recent News
2026-01-09
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2025-12-27
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