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FWI (FedWriters, Inc.) · 1 day ago

Information Technology Support (ITS) Lead

Monterey, CA

Full-time

Onsite

Senior Level

5+ years exp

FWI (FedWriters, Inc.) is building a team to support the Defense Language Institute Foreign Language Center's IT environment. The ITS Lead will provide high-level technical support, develop solutions for complex issues, and ensure compliance with IT standards for client devices.

Communications InfrastructurePublishingText AnalyticsWeb Design

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide highest level of technical support to end users by handling escalated service requests

Develop solutions for complex network, desktop, and server problems

Analyze existing systems and make proactive recommendations for improvements

Develop, maintain, and implement systems, applications, and networking configurations

Oversee deployment and configuration of desktops, laptops, tablets, and peripherals (Apple & Windows)

Coordinate Information Assurance Vulnerability Management (IAVM) remediation on workstations

Ensure compliance with DoD Information Assurance standards for all client devices

May be required to travel (CONUS/OCONUS)

Qualification

CCNA SecurityMicrosoft SQLWindowsApple CertificationAdvanced Microsoft OSNetwork troubleshootingIvanti Management SuiteSecret level security clearanceProfessional customer serviceResourcefulInitiative

Required

BA/BS from accredited college/university with minimum 5 years experience OR AA/AS with minimum 7 years experience OR 9+ years related technical experience (in lieu of degree)

Requires one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP

Windows or Apple Certified Technician

Advanced knowledge of current Microsoft desktop and server operating systems

Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications

Advanced knowledge of computer and server hardware

Familiarity with network troubleshooting

Experience with Ivanti Management Suite (or equivalent ITSM Platforms), Microsoft SCCM, or Jamf Pro

Professional customer service skills

Resourceful and able to take initiative in a dynamic environment

Secret level security clearance

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long-term and Short-term Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Company

FWI (FedWriters, Inc.)

Glassdoor4.4

FWI (FedWriters, Inc.) is a professional writing, research, and communications company that helps government and commercial customers develop and manage a range of projects and products.

Founded in 2010

Fairfax, Virginia, USA

201-500 employees