Puget Sound Educational Service District · 2 months ago
Consultant, Member Services
Renton, WA
Full-time
Onsite
Mid, Senior Level
3+ years expPuget Sound Educational Service District is seeking an experienced Member Services Consultant for the Puget Sound Workers’ Compensation Trust and Unemployment Pool. The role involves building relationships with school district clients, executing business development initiatives, and ensuring services align with client needs to manage workers’ compensation and unemployment compensation risks effectively.
Education Management
Responsibilities
Builds and communicates PSWCT/UP's value proposition to clients and prospects for the purpose of achieving key business outcomes relative to client retention, client satisfaction and business development
Collaborates and coordinates with internal staff and leadership on program and service planning for the purpose of developing, delivering, and documenting efficient, high-quality services to meet school districts’ risk management needs
Collaborates with business intelligence to execute solid analysis, relying on a strong understanding of the workers' compensation and unemployment compensation ecosystem, and solid financial acumen for the purpose of delivering creative and practical solutions for school district clients and prospects
Convenes client stewardship meetings for the purpose of communicating account activity and addressing service-related matters
Coordinates and leads activities among stakeholders to influence superior customer service delivery for the purpose of addressing school-district specific risk management needs
Cultivates strong school district stakeholder and decision-maker relationships for the purpose of informing and influencing the implementation of strategies to reduce total cost of risk
Demonstrates superior marketing and technical expertise for the purpose of influencing the adoption of recommended risk management solutions which comply with best practices for the industry
Develops and executes multi-year plans for the purpose of meeting client retention and business development goals
Develops and maintains a complete understanding of current industry knowledge, best practices, trends, and applications for the purpose of being recognized as a subject matter expert for workers’ compensation and unemployment compensation risk management solutions
Develops, documents and monitors risk management performance metrics and profiles for the purpose of informing the development of service plans aimed at assessing and improving school district risk profiles
Embodies the principles and practices that form our culture and commitment to becoming an Antiracist Multicultural Organization for the purpose of meeting the Agency’s End: Success for Each Child and Eliminating the Opportunity Gap by Leading with Racial Equity
Fosters and manages overall relationship with school district client for the purpose of ensuring the highest satisfaction with claims and risk management services
Leads the deployment of coordinated and strategic communications utilizing multiple modes and distribution channels for the purpose of efficiently and effectively disseminating pertinent risk management information to build and sustain a culture of safety
Manages new account implementation and orientation for the purpose of ensuring new account understanding of programs and services as well as the navigation required for the best service experience possible
Pursues and responds to requests-for-proposal (RFPs) and other forms of business development opportunities for the purpose of achieving program and business development goals
Utilizes fleet vehicles for the purpose of performing the essential functions of the position
Qualification
Required
Bachelor's Degree in Business, Marketing, Risk Management, or related field; or an Associate's degree in Business, Marketing, Risk Management, or related field and 3+ years of progressively responsible work-related experience; or a high school diploma/GED or equivalent and 6+ years of progressively responsible work-related experience
Claims, Risk, or Insurance experience
Experience building and maintaining strong relationships with customers and business clients within a risk/carrier environment and/or business setting
Experience coordinating and executing client stewardship activities
Possess a valid driver's license & evidence of insurability
Preferred
Knowledge of Washington State workers' compensation environment
Experience persuading and influencing adoption of claims and risk management best practices
Prior successful experience servicing customers and/or clients
Claims and risk management experience
Experience in a customer-facing position with management of multiple and competing customer needs in a culturally diverse and inclusive environment
Benefits
Medical, dental, and vision through the School Employees Benefits Board (SEBB) Program
24 annual leave days per year
12 sick days
12 paid holidays
Participation in Washington State Department of Retirement System
Tax Sheltered Annuity Plan
Subsidized ORCA card, free parking, and access to EV car charging stations (Renton office)
Company
Puget Sound Educational Service District
Puget Sound Education Service District is an education management company based out of Tukwila, United States.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase