ServiceNow · 1 week ago
VP, Head of Global Sales, ServiceNow.org
Washington, DC
Full-time
Hybrid
Director/Executive
$211K/yr - $359K/yr
15+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Vice President, Global Head of Sales to lead the go-to-market strategy and revenue growth for ServiceNow.org. This role involves building and scaling a world-class sales organization dedicated to the nonprofit sector, driving AI digital transformation for organizations tackling significant challenges.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Refine and execute a comprehensive annual global sales and go-to-market strategy for ServiceNow.org that aligns with ServiceNow’s overall business and commercial objectives while addressing the unique needs and buying behaviors of the nonprofit sector
Define and achieve annual revenue targets, ensuring sustainable growth while maintaining ServiceNow.org’s existing customer base and continuing to commit to value-driven partnerships
Partner closely with the President of ServiceNow.org, Head of Strategy and Operations, Marketing and cross-functional leadership to shape the long-term vision and market positioning of ServiceNow.org
Serve as a thought leader and evangelist for AI digital transformation in the nonprofit sector, representing ServiceNow.org at industry events, with media, and in customer engagements
Lead and inspire a high-performing global sales team, including Regional Sales Directors, Account Executives, Regional Solution Consultant Leaders and Solution Consultants specialized in the nonprofit vertical
Recruit, develop, and retain top sales leadership talent who combine sales expertise with passion for social impact
Scale a culture of excellence inclusive of accountability, collaboration, and mission alignment throughout ServiceNow
Define and execute an enablement plan to support the development of the teams’ skills and capabilities
Define and execute winning selling motions across non-profit segments from enterprise to mid-market
Develop and implement sector-specific go-to-market strategies in collaboration with the Head of Strategy and Operations for ServiceNow.org
Drive multi-product, consultative sales engagements with large nonprofits, NGOs, humanitarian organizations, foundations, and other critical nonprofit sectors globally
Engage and align effectively in C-level meetings to properly understand business requirements and support the team
Build effective working relationships with internal stakeholders including but not limited to Geo Sales, Solution Consulting, Marketing, Solution Sales, Product Business Units, Global Impact, and Support/Customer Outcomes, as well as the ServiceNow Executive Team
Establish effective partner strategy to unlock new areas of opportunity to grow the business (eg. MSP, re-sellers)
Work closely with ServiceNow’s partner ecosystem (including top ServiceNow.org partners) to expand implementation capacity and co-selling opportunities for the business, aligned with sales strategy
Cultivate strategic relationships with nonprofit associations, foundations, and thought leaders to expand ServiceNow.org’s reach and credibility
Collaborate with broader Corporate Affairs team, inclusive of Global Impact & Sustainability, Global Government Affairs and Global Strategic Relations to align sales efforts with other key programs (i.e. InKind and philanthropic programs)
Deliver accurate forecasting and pipeline management, with strong operational rigor
Leverage data and analytics to inform sales strategy, optimize performance, and measure success
Ensure alignment with ServiceNow’s global sales operations, compensation structures, and reporting frameworks while adapting for nonprofit sector nuances
Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
Leverage AI to drive increased efficiency and effectiveness in internal processes and external engagements
Qualification
Required
15+ years of progressive sales leadership experience in enterprise software, SaaS, or technology solutions
7+ years in senior sales leadership roles managing global or multi-regional teams
Possess a unique balance of a mission orientation and metrics driven mentality. A passion for selling, with a bigger picture purpose
Proven track record of consistently exceeding revenue targets and scaling sales organizations in high-growth environments
Deep experience selling to C-suite executives and navigating complex, multi-stakeholder sales cycles
Demonstrated ability to build, coach, retain, and develop high-performing sales teams
Strong operational and analytical capabilities: experience with forecasting, pipeline management, and data-driven decision making
Executive presence with outstanding communication, presentation, and relationship-building skills
Ability to build strong, internal cross-functional relationships
Bachelor's degree required; MBA or advanced degree preferred
Travel 50% or as required
Preferred
MBA or advanced degree preferred
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-21
Technology - WSJ.com
2026-01-21
Company data provided by crunchbase