KPMG US · 5 days ago
ServiceNow HRSD Product Owner (contract)
Dallas, TX
Contract
Onsite
Mid Level
$80/hr - $125/hr
3+ years expKPMG US is seeking a ServiceNow HRSD Product Owner on a contract basis. The role involves collaborating with stakeholders to align business processes with product features, managing the backlog, and ensuring successful user acceptance testing.
Financial Services
No H1B
Responsibilities
Collaborates directly with the customer or business process owner to understand the business process and ensure alignment between processes, features, and requirements
Works with Product Manager (PdM) to have Epics & Features defined
Creates user stories with acceptance criteria Collaborate with the tech lead, PdM, and solution designer to break down work into estimable pieces
Works with customer to prioritize work and aligning to a clear product vision and strategy
Organizes / manages the backlog and user stories
Creates the release records with agreed dates; assigns to Tech Lead to populate technical details; alternately may delegate this task to the Tech Lead or Solution Designer
Keep PdM/Solution Delivery Manager aware of all issues as they happen to avoid surprises
Act as the primary liaison between business stakeholders and the development team
Manage stakeholder expectations and provide regular updates on project progress
Ensure the solution is tested and validated against business requirements
Develop and execute a plan for user acceptance testing (UAT)
Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment
Qualification
Required
Minimum of 3+ years of hands-on experience with the ServiceNow platform
Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case and knowledge management, and employee service center
Experience on Xanadu version or higher required
Deep understanding and practical experience in designing and implementing complex employee workflows
Demonstrable experience in a ServiceNow replatforming project, moving from a customized instance to a 'clean core' or out-of-the-box environment
Must understand the challenges and best practices associated with this type of migration
Proficient in Agile methodologies and experience acting as a Product Owner in a Scrum or similar framework
Business Analysis; Strong ability to translate business needs into technical requirements
Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels
Problem-Solving: Strong analytical and problem-solving skills with a high attention to detail
All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Preferred
Experience with Life Cycle Events preferred
ServiceNow Certifications: Certified Implementation Specialist (CIS) - HRSD - highly preferred
Bachelor's degree preferred
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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