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Amada Senior Care · 16 hours ago

Administrative Assistant

Campbell, CA

Part-time

Onsite

Mid, Senior Level

$26/hr - $28/hr

2+ years exp

Amada Senior Care is seeking a highly motivated Administrative Assistant to help launch a new team of caregivers serving seniors in the South Bay. The role involves answering calls, managing caregiver schedules, and assisting with recruiting and onboarding qualified caregivers.

Elder CareHealth CareInsurance

Hiring Manager

Amita Dhingra

Responsibilities

Assist with answering calls that come into the office

Promptly answers inquiries from potential and current clients

Ensure all information regarding clients and employees is documented thoroughly in accordance with company policy

Reach out to caregivers weekly for current availability, document and record

Validate caregiver hours worked, routing appropriately for payroll processing

Accurately schedule/coordinate caregivers based on client assessment/plan of care

Promptly respond to schedule conflicts, emergencies and 'call outs'

Complete next business day/weekend schedules before end of each business day

Checks for exceptions (timecards) daily to fill in holes. Exceptions should be done first thing in the morning and kept up daily

Manage scheduling operations including the caregiver placement, case coverage, off-hour support, and quality assurance

Recruit, interview and on-board qualified caregivers that pass hiring standards

Manage staff orientation, training, development, retention and day-to-day operations

Be reliable, responsive and convey a high degree of trust and empathy for every client and caregiver

Report to Administrator who would be the best candidate for employee recognition programs

Coordinate & Assist with setting appointments for Customer Service/Care Coordination visits

Enter and record Key Performance Indicators (KPIs)

Come to weekly staff meetings prepared to discuss Caregiver issues or concerns, Client issues or concerns, Staffing needs/concerns/challenges, and Clean up caregiver and Client census (weekly)

Qualification

Recruiting experienceScheduling operationsAdvanced computer skillsSupervisory experienceMulti-taskingProfessional appearanceEmpathyOrganizational skills