Virginia Department of Social Services · 16 hours ago
Administrative Program Assistant I
100 Nadia Street, 2nd Floor, Manassas Park, VA, 20111, US
Full-time
Onsite
New Grad, Entry LevelThe Virginia Department of Social Services is seeking an Administrative Program Assistant I to perform a variety of administrative tasks. The role involves greeting and assisting customers, managing confidential data, and providing administrative support to the management team and other staff within the department.
Government Administration
Responsibilities
Greet and assist customers/constituents
Screen benefit applications
Field phone calls
Review mail and correspondence
Scan documents into case management system
Provides administrative support to supervisor, management team, Director, and other staff within the department
Manages confidential and highly sensitive data
Research and relays information related to program area
Responds to various inquiries from clients
Deliver information to customers regarding programs, services, and policies of department
Schedule appointments
Assist with interpretation of State documentation
Performing work in the community that may occur outside of business hours
Participate in various community events
Other duties as assigned
Qualification
Required
High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
Sound knowledge of office and administrative practices and procedures
Proficient verbal and written communication skills
Ability to effectively interact with the public
Experience using Microsoft Office Suite and standard office equipment
Demonstrated ability to read and understand written materials and oral instructions
Analyze and evaluate administrative situations
Exercise appropriate judgement and discretion in various situations
Exhibit emotional intelligence in dealing with people
Provide exceptional customer service
Experience establishing and maintaining case records, accessing and retrieving data, creating reports and manipulating data
Knowledge of confidentiality principles and maintaining confidentiality of documents and information
Capable of planning and organizing a myriad of tasks including data entry; drafting, preparing, and editing correspondence; purging files; establishing and sustaining working relationships with staff and providing customer service to the public
Skilled in using computers/laptops; assist with departmental IT needs; basic arithmetic and comprehension; interpreting and adhering to oral and written policies, procedures, rules and regulations
Must be willing to participate in various community events
Valid Commonwealth of Virginia driver's license is required, in addition to a driving record that meets agency standards
Preferred
Background using State related applications (VaCMS, SPIDeR, EPPIC) and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
Knowledge of local Department of Social Services
Bilingual – English/Spanish reading/speaking skills
Company
Virginia Department of Social Services
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Platea
Deputy Chief Information Officer
Kimberly Jones
Chief Learning and Development Officer
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