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La Familia · 15 hours ago

Chief Operations Officer

Hayward, CA

Full-time

Hybrid

Director/Executive

$200K/yr - $220K/yr

10+ years exp

La Familia is a behavioral health organization seeking a Chief Operations Officer (COO) to provide strategic direction and operational excellence across their programs. The COO will oversee clinical operations, program administration, compliance, and new business development while ensuring high-quality service delivery and adherence to legal and regulatory requirements.

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Responsibilities

Ensure all services comply with applicable regulations, funding requirements, and contractual obligations

Create the conditions for all services to maximize impact and deliver on internally and externally defined deliverables

Develop and maintain collaborative relationships with funders, community partners, and stakeholders to promote program impact and visibility

Uphold consistent organizational philosophy and service standards across all programs, locations, and lines of business

Ensure all communication with stakeholders reflects a strength-based, solution-focused, and customer-service-oriented approach

Maintain a visible, regular presence across all service sites; ensure leadership presence is embedded in all programs

Ensure each assigned program has a defined service delivery model with clear Key Performance Indicators aligned with the mission, vision, and values

Oversee participant flow management, referral pathways, and discharge processes to promote strong outcomes

Lead coordination of assigned program services and clinical services; ensure fidelity to evidence-based practices in partnership with Quality Assurance (QA) across the organization’s regions

Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant

Coordinate internal reporting processes from program leaders, directors, and other direct reports in order to produce Executive reports monthly and as needed

Ensure effective, timely Quality Assurance (QA) systems for Behavioral Health and programs, providing Continuous Quality Improvement (CQI) informed by data analytics

Oversee systems to ensure clinicians and related staff members (peers, clinical case managers, etc.) receive high-quality continuous training in the service of quality service provision/clinical discernment

Provide day-to-day supervision, guidance, and support to assigned staff

Set clear expectations, delegate tasks effectively, and monitor staff performance

Foster a positive, respectful, and inclusive work environment aligned with organizational values

Conduct regular team meetings, check-ins, and coaching sessions

Provide coaching and accountability to address performance concerns promptly, documenting and escalating issues when necessary

Lead, supervise, and support executive and program leadership, including hiring, training, performance management, and professional development

Facilitate and/or coordinate quality training (at onboarding and ongoing) on all necessary skills and competencies for assigned direct reports to meet productivity and quality standards

Ensure proactive performance management and professional growth across all departments

Lead and ensure a strong professional development, employee engagement, and agency/department/program culture strategy for all assigned Departments, including providing role modeling, mentorship, cross-training, and directly and collaboratively producing and implementing formal and informal leadership development opportunities

Develop and execute succession planning for key operational roles and collaborate with the Chief Human Resources Officer/HR Director

Support the implementation of a comprehensive human resources management strategy for all leadership and employees

Ensure direct reports follow all agency policies and procedures through providing on-going education, reminders, coaching, and accountability around violations in a timely manner, with an emphasis on Quality Improvement, Health Information Portability and Accountability Act (HIPAA), Strategy and Development (contracts/MOUs/proposals, etc.), and other compliance policies and procedures as set by La Familia and the funder

Set employee schedules and approve employee timesheets, time-off requests, and expense reimbursements

Serve as a liaison with all funders on all programmatic and operational issues

Attend all funder-required meetings, events, and trainings

Ensure delivery of program elements in compliance with contract language

Ensure that all necessary documents and reports are submitted to the funder by the deadline

Collaborate with Finance and La Familia Administration to ensure accurate and appropriate contract expenditures

Ensure compliance documentation, clinical records, charting, and administrative requirements

Oversee contract compliance, including grant management, monitoring, and reporting for all assigned programs

Oversee negotiation and execution of program contracts, in collaboration with the Strategy and Development team

Ensure all contracts (new and renewal programming) have a strong and timely program launch, including the completion and implementation of clear staff guidance documents

Assess all assigned programs regularly using CQI, compliance, and contract oversight methodologies

Communicate staffing needs and operational impacts to leadership promptly. Keep

Lead organizational strategy related to growth, new business opportunities, and expansion into new or existing territories for assigned program areas

Collaborate with fund development leadership to author and support new proposals, grants, speeches, and presentations

Serve as the primary external representative for program strategy with funders, partners, donors, and civic leaders

Ensure the strategic design of systems and the cohesive integration of data analytics across assigned programs, with an emphasis on developing the skills of leaders at all levels to identify, use, and analyze data; operationalize program changes to improve data outcomes; and ensure platforms produce and support these analytic processes

Temporarily fill in unstaffed roles, with an emphasis on Directors and Clinical Supervision, until the position is filled

Prioritize workload and allocate resources to maintain service delivery during staffing gaps

Ensure the organization maintains a positive, visible presence within all communities served, in collaboration with other Executives and the La Familia Strategy and Development team

Lead engagement strategies for elected officials, funders, donors, community organizations, and corporate partners, in collaboration with other Executives and the La Familia Strategy and Development team

Foster strong relationships with public and private funders; ensure effective stewardship of all relationships

Support Board of Directors engagement, cultivation, and ambassadorship

Ensure all assigned programs are financially viable and operate with ethical and compliant fiscal management

Ensure programs are designed and managed in order to produce ethical maximization of revenues across funding models (fee-for-service, capitation, cost reimbursement), including mentoring program leaders, directors, and other direct reports in order to increase their understanding and utilization of business sustainability models and best practices

Collaborate with the Chief Financial Officer regarding budgeting, forecasting, and financial analysis

Perform other duties as assigned by the Chief Executive Officer

Attend trainings and participate in events relevant to key responsibilities

Track and regularly report on key metrics for the function areas under assigned responsibilities

Leads and collaborates on special projects related to agency objectives

Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures

Ensure staff complies with established work schedules, attendance, and punctuality requirements

Monitor and approve employee timecards, including daily clock-ins and clock-outs, breaks, overtime, and leave

Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy

Submit approvals on time to support accurate payroll processing

Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll

Enforce organizational policies, procedures, and compliance with applicable labor laws

Qualification

Master's degreeLicensed LPHAOperational leadershipContract managementLeadership experienceStrategic planningMS Office proficiencyGoogle Drive proficiencyNegotiation skillsCommunication skillsProblem-solving skillsOrganizational skills

Required

Master's degree in Business Administration, Nonprofit Management, or a related field

Licensed LPHA in the State of California with current BBS registration or Psy.D

Minimum ten (10) years of progressive leadership experience in behavioral health, social services, or related fields

Demonstrated experience leading multi-disciplinary teams toward mission-aligned results

Proven experience in operational leadership, program implementation, contract management, and strategic planning

Strong influencing and negotiation skills; excellent written and verbal communication; political acumen

Strength-based, solution-focused leadership approach; demonstrates integrity, accountability, and inclusiveness

Customer service-oriented mindset with commitment to equity, cultural humility, and diversity

Advanced problem-solving and conflict resolution capabilities

Resilient and adaptable; able to navigate change and unexpected challenges

Visionary and strategic thinker committed to mission and community impact

Demonstrated ability to supervise clinical work with a strength-based, person-centered lens

Professional, ethical behavior with a welcoming, collaborative attitude

Strong organizational, analytical, and communication skills

Ability to manage and interpret complex budgets and financial structures

Valid CA Driver's license

Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier

Preferred

Experience in non-profit and community-based organizations is highly desirable

High proficiency in using MS Office products, particularly Word, Excel, Outlook, and PowerPoint

Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms

Benefits

Excellent Health benefits package for you and your family, including: Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance

Vacation, 15 paid holidays, 12 paid sick days upon accrual

Employee Assistance Plan to support you and your family’s well-being and finances

Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service

403(b) retirement plan

Work-life wellbeing & excellent work hours

La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.

License and Certification renewals reimbursed.

Supportive/Collaborative work environment

Opportunities for Growth and Professional Development