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Columbia Bank · 15 hours ago

Assistant Branch Manager

Bonney Lake, WA

Full-time

Onsite

Mid Level

$23/hr - $30/hr

3+ years exp

Columbia Bank is seeking an Assistant Branch Manager to ensure the branch meets operational standards and fosters strong customer relationships. The role involves managing staff, overseeing branch operations, and providing exceptional service to clients in the local community.

BankingFinanceFinancial Services

Responsibilities

Ensures the branch meets or exceeds operations standards at all times. Responsible for satisfactory audits

Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review

Develops and maintains strong, long-term relationships with consumers and businesses in local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards

Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information

Manage, lead, train, and coach Tellers. May also oversee personal bankers in collaboration with Branch Manager

Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls

Qualification

Retail banking experienceManagement experienceConsumer lending experienceBank MLO certificationCustomer service skillsSpreadsheet proficiencyTraining skillsLeadership skillsAttention to detail

Required

High School Diploma or GED, required

3 years of retail banking experience required

Customer service background in retail or banking

Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions

Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner

Strong attention to detail and the ability to multi-task effectively

Proficient use of spreadsheets and other banking computer systems and related software, and ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents

Effective training and mentoring skills

This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee's assessment of the consumer's financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements

This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only