Gateway Foundation · 2 weeks ago
Care Advocate - Call Center (Off on Wednesday and Saturday) - Naperville, IL
Naperville, IL
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrGateway Foundation is a national non-profit dedicated to helping individuals with substance use and mental health disorders. The Care Advocate role serves as the initial point of contact for customers seeking help, responsible for engaging with callers and providing information about treatment services and admission eligibility.
Addiction TreatmentHealth CareMedicalMental HealthNon ProfitRehabilitationWellness
Responsibilities
Assist callers seeking help for substance use and mental health issues
Gather and exchange information based on the caller’s needs
Communicate information about Gateway treatment services, locations and levels of care using consultative and solution based selling techniques
Answer incoming calls and make outbound calls to individuals needing help, family members, hospitals, and other healthcare professionals
Document customer information in our CRM
Follow-up with customers to confirm appointments, provide additional information and address questions
Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care
Qualification
Required
Phone Customer Service experience is a MUST for this vital and rewarding opportunity!
High school diploma or general education equivalency
Written and verbal communication skills
Compassion and empathy to appropriately respond to customer's needs
Ability to toggle between multiple computer systems and screens while speaking with customers
Ability to respond to emails, chats, text and instant messages
High attention to detail
Able to work in a fast-paced work environment
Preferred
Healthcare or Behavioral Health experience a plus
Bilingual Spanish is an asset
Benefits
Medical, dental, and vision insurance for employees and dependents
Employee wellness program promoting health and fitness and offering cash-saving premiums
Employee assistance programs focused on mental health
403(b) Retirement Plan with 3% employer match
Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
Flexible Spending Accounts for medical and dependent care
Public Service Loan Forgiveness (PSLF)
18 paid time off days per year – accrual rates increase with years of service
9 paid company holidays
Work-life-balance
Training & Development Programs
Tuition Reimbursement - up to $5,250 per calendar year
ELearning access to online courses that provide CEU’s and job-related training
Clinical Supervision: Formal and informal guidance
Company
Gateway Foundation
Gateway Foundation offers a wide range of addiction treatments, therapy, and clinical services for substance abuse and mental health.
Founded in 1968
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ave Costa
Chief Development Officer (CDO)
Recent News
2025-10-27
2023-11-08
Company data provided by crunchbase