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HGA · 6 days ago

Market Performance Leader - Government, Workplace and Community + Live

Washington, DC

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $175K/yr

12+ years exp

HGA is a nationally recognized firm that focuses on design with impact, and they are seeking a Market Performance Leader to enhance operational excellence across their Government, Workplace & Community + Live markets. The role involves overseeing performance, driving efficiency, and collaborating with various teams to support growth and maintain a competitive edge.

ArchitectureCivil EngineeringInterior Design

Growth Opportunities

Responsibilities

Develop and implement strategies to improve efficiency, performance, and client outcomes within the market

Provide executive oversight of project delivery, quality, and design standards to ensure excellence and consistency across the market(s)

Monitor and interpret key performance indicators (KPIs of profitability, utilization, backlog, client satisfaction) to inform decision-making and planning

Anticipate and mitigate operational risks that may impact project delivery, staffing, or financial outcomes

Promotes innovative ideas, systems thinking and continuous evolution of practice standards

Oversee financial performance, including budgeting, forecasting, and cost management to achieve market profitability goals

Direct staffing and resource allocation, working with staffing coordinators through a consistent process to balance workload, utilization, and professional growth opportunities and to honor cross-sector staffing commitments through transparent, coordinated planning

Partner with HR and Market Leaders to align workforce planning, recruitment, and talent development with market and firmwide needs

Collaborate with Design, Technical, and Operations leaders to streamline workflows, integrate best practices, and drive continuous improvement

Collaborate with Market Leaders and Business Development teams to drive growth, sharpen market positioning, and surface new opportunities, providing disciplined challenge in go/no-go decisions to protect end profitability

Ensure compliance with firmwide standards for quality, sustainability, and regulatory requirements

Guides teams successfully through transitions with clarity, empathy and decisiveness

Lead and mentor senior project managers and emerging leaders by setting clear expectations for accountability, innovation, and collaboration, and by actively promoting cross-market collaboration, knowledge sharing, and ongoing learning and development

Collaborate with Practice Group Leaders and HR partners on performance feedback, succession planning, promotions, and compensation recommendations

Cultivate a culture of transparency, continuous learning, and excellence in project delivery

Coach and support project managers in building and sustaining strong client relationships, ensuring consistent delivery quality, responsiveness to evolving client needs, and improved project margin performance

Represent the market(s) internally as a key voice in firmwide leadership forums and externally as an advocate for the firm’s expertise and design excellence

Qualification

Financial performance managementProject delivery oversightArchitectureDesign knowledgeDeltek Vantagepoint proficiencyMicrosoft Office SuiteTeam leadershipCommunication skillsStrategic decision-making

Required

Bachelor's or Master's degree in Architecture, Engineering, Interior Design, Business Administration, or related field

Professional licensure in architecture interior design or engineering preferred

12+ years of progressive experience in architecture, design operations, or professional services leadership with at least 5 years of experience as a successful project manager

Demonstrated success managing financial performance, project delivery, and team operations within a market or practice area

Exceptional written, verbal and presentation skills that can be used across all levels of HGA

Deep understanding of architecture and design industry trends, delivery models, and client expectations

Proficiency with Deltek Vantagepoint, Microsoft Office Suite, and related project management tools

Benefits

Annual bonus and success sharing bonus program

401(k) guaranteed contribution

Paid parental leave

Medical, dental and life insurance plans

PTO

Short- and long-term disability programs

Company

HGA

HGA is a national interdisciplinary design firm committed to making a positive, lasting impact for our clients and communities through research-based, holistic solutions.

Founded in 1953

Minneapolis, Minnesota, USA

1001-5000 employees