Saginaw County Community Mental Health Authority · 1 day ago
Client Services Manager
Saginaw, MI, US
Full-time
Onsite
Entry, Mid Level
$63K/yr - $77K/yr
1+ years expSaginaw County Community Mental Health Authority is seeking a Client Services Manager to oversee case management for consumers receiving mental health services. The role involves developing individual program plans, coordinating necessary services, and ensuring the implementation of person-centered planning in a trauma-informed environment.
Mental Health Care
Responsibilities
Prepares an assessment of the consumer’s case management needs upon admission and annually thereafter
Works with the consumer to plan, schedule, develop and implement a person centered plan upon admission and at least annually, thereafter
Assures that all consumers are offered the opportunity to have an independent facilitator facilitate their meeting and that all consumers are made aware of self-determination and offered the opportunity to participate in self-determination
Develops individual service and support plan containing outcomes, support arrangements, health and safety needs and methodologies to support consumer in achieving their desired life outcomes
In-service residential providers and their staff on the implementation of the treatment plan
Monitors level and quality of supports and services provided to consumers in all settings, including customer satisfaction with services. Reviews progress notes, writes progress statements and gives feedback to consumer and caregivers concerning progress
Organizes, facilitates, when requested by the consumer, and participates in planning meetings to develop service and support plans. Prepares meeting notes. Takes reports written by other professionals and prepares the services and support plan. Insures a person centered planning process is being utilized
Links and coordinates supports and services for consumers to insure quality of life including finding and maintaining residential placements, clinical services, public services and addressing family needs. Facilitates consumer development of community networks of support. Provides crisis intervention/supportive counseling as needed
Assists consumers in securing inter-agency resources, including individual therapy, skill building services, supported employment, substance abuse intervention, etc. Participates in processes for authorization of internal and external services and supports. Actively pursues outside resources for services and supports, including use of third party coverage and public benefits. Provides information and referral for community resources
Coordinates communication of consumer status with physician’s offices, the crisis unit, nurses, therapists, psychiatrists, or other professionals. Keeps residential providers, family members, and other professionals informed of changes
Participates in staff meetings to receive current information, guidance and direction from supervisor
Facilitates conflict resolution of service and support related problems
Prepares and maintains extensive documentation such as assessments, periodic reports, case files progress notes, documentation, financial updates, invoices, etc
Work cooperatively with peer support specialists or other agency staff to meet the need of consumers
Secures authorization for services agreed upon through the person centered planning process
Meets expectations for billable units/hours of services as established by the organization
Adheres to the mission, vision, core values and operating principles of SCCMHA at all times
Performs various administrative/clerical functions such as preparing travel vouchers, making copies of documents, filing, etc
Attends meetings, seminars, workshops, and community events related to the public mental health mission
May occasionally transport consumers to and from agencies and community resources in personal automobile
Reacts productively to change and handles other essential tasks as assigned
Qualification
Required
Bachelor's degree in a mental health related field from an accredited school
Valid Michigan Driver's license with a good driving record
A minimum of a Bachelor's degree in human service field and/or limited licensed bachelor of Social Work (LLBSW), licensed bachelor of Social Work (LBSW)
Knowledge of mental health resources, and/or mental illness, counseling, psychology
Ability to facilitate small groups and work effectively in a team environment
Ability to plan, organize and complete work in a timely fashion
Ability to handle individuals who may be distributive or potentially violent
Clinical awareness and sensitivity, including a belief that individuals with developmental disabilities can be meaningful participants in our community
Experience with program development; behavioral interventions and ability to assess behaviors and their causes; develop strategies to change problem behaviors and familiarity with Applied Behavior Analysis techniques and interventions
Ability to maintain favorable public relations and provide community leadership. General skills with resource allocation, including inter-agency, intra-agency, and insurance coordination
Ability to coordinate other disciplines to maximize positive consumer-chosen outcomes
Effective oral and written communication skills, minimum at a college level
Effective problem solving and mediation abilities
Ability to exercise independent and mature judgment
Ability to accept and implement constructive supervision
Possesses functional knowledge of Microsoft Office, Word and Excel
Ability to maintain appropriate professional boundaries
Hearing acuity to converse in person and on telephone
Visual acuity to observe consumers behavior, read and proofread documents and use EHR and other electronic devices
Ability to walk, stand or sit for extended periods of time
Manual dexterity to write and to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)
Ability to lift and carry files and supplies at least 20 pounds
Strong interpersonal skills to interact with leadership, employees, consumers and the general public
Analytical skills necessary to conduct research, analyze, and interpret complex data and identify and solve problems by proposing courses of action
Ability to plan short and long range and to manage and schedule time
Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or consumers
Preferred
A minimum of one (1) year post-degree experience in the human service field is preferred. However, pre-degree mental health experience or post-degree human service experience less than two years will be considered if the applicant exhibits the knowledge, skills and abilities listed below
Benefits
$3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000 paid after 3 months, and $1,000 paid after successful probation period.)
Company
Saginaw County Community Mental Health Authority
Saginaw County Community Mental Health (SCCMHA) is a local, independent, governmental unit serving the greater Saginaw County area, a Community Mental Health Services Program and has been a mental health authority under contract with the Michigan Department of Health and Human Services since October 1, 1997.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase