Healthcare Outcomes Performance Co. (HOPCo) · 1 day ago
Front Office Representative
Madison, WI
Full-time
Onsite
Entry Level
1+ years expHealthcare Outcomes Performance Co. (HOPCo) is seeking a Front Office Representative to manage patient interactions and administrative tasks. The role involves greeting patients, collecting demographic and insurance information, and ensuring that all necessary documentation is completed accurately.
Health CareHospital
Responsibilities
Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival
Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account
Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS
Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist
Evaluates patient financial status and establishes payment plans based upon authority levels
Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction
Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork)
Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP
Maintains general knowledge of insurance plans accepted by HOPCo
Communicates with the patients in the lobby if the physician or provider is running behind schedule
Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch
Maintains strictest patient confidentiality
Maintains a clean and organized front office workspace
Follows established Front Office SOP’s
The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements
Qualification
Required
High school diploma/GED or equivalent working knowledge preferred
Minimum of one – two years of patient registration experience in a medical office or healthcare setting
Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers
Knowledge of insurance rules and regulations including eligibility and referral requirements
Able to verify the eligibility of each payer, per patient according to defined parameters
Knowledge of medical terminology and HIPAA Guidelines
Computer knowledge, including Windows-based programs
Skill in customer service
Skill in communicating effectively with physicians, clinical staff, and the public
Skill in establishing good working relationships with both internal and external customers
Ability to maintain patient confidentiality
Ability to communicate with upset and frustrated patients while consistently providing excellent customer service
Demonstrate empathy, concern, good listening skills, and compassion for all patients
Normal office environment
Some travel between various clinic locations
Requires sitting and standing associated with a normal office environment
Some bending and stretching are required
Manual dexterity using a calculator and computer keyboard
Preferred
Bilingual (English/Spanish) strongly preferred
Previous experience in collecting money is preferred
Company
Healthcare Outcomes Performance Co. (HOPCo)
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management.
1001-5000 employees
H1B Sponsorship
Healthcare Outcomes Performance Co. (HOPCo) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2019-08-01Acquired
2019-01-01Private Equity
Leadership Team
Wael Barsoum
President and Chief Transformation Officer
Recent News
2025-08-28
Company data provided by crunchbase