Tension Envelope & Print · 5 days ago
Remote Field Service Technician 3rd Shift
United States
Full-time
Remote
Entry, Mid Level
2+ years expTension Envelope & Print is seeking a highly motivated and technically skilled Field Service Technician to provide remote third-shift support for their automated packaging and material handling systems. This role is critical to ensuring 24/7 operational uptime for customers by providing real-time troubleshooting and system monitoring for Tension-based automation equipment.
ManufacturingPackaging ServicesPrinting
Responsibilities
Provide real-time remote technical support for Tension automation systems, including print-and-apply, conveyor, and bagging equipment
Monitor system performance and respond to alerts, alarms, or customer-reported issues during third shift
Troubleshoot PLCs, HMIs, sensors, motors, and other control system components using remote diagnostic tools
Collaborate with on-site personnel to guide mechanical or electrical adjustments and verify resolution
Document all support interactions, root causes, and corrective actions in the ticketing system
Escalate unresolved or critical issues to engineering or field service teams as needed
Participate in knowledge sharing and contribute to support documentation and training materials
Support continuous improvement by identifying recurring issues and recommending long-term solutions
Qualification
Required
Strong understanding of PLC logic (Wago, Allen-Bradley, Siemens, or similar) and industrial control systems
Excellent troubleshooting skills and ability to work independently under pressure
Strong communication skills to clearly guide remote teams and document technical issues
Comfortable working overnight hours and participating in an on-call rotation if needed
Associate degree in Electrical Engineering Technology, Mechatronics, Industrial Automation, or related field (or equivalent experience)
Two or more years of experience supporting industrial automation systems, preferably in packaging or material handling environments
Provide real-time remote technical support for Tension automation systems, including print-and-apply, conveyor, and bagging equipment
Monitor system performance and respond to alerts, alarms, or customer-reported issues during third shift
Troubleshoot PLCs, HMIs, sensors, motors, and other control system components using remote diagnostic tools
Collaborate with on-site personnel to guide mechanical or electrical adjustments and verify resolution
Document all support interactions, root causes, and corrective actions in the ticketing system
Escalate unresolved or critical issues to engineering or field service teams as needed
Participate in knowledge sharing and contribute to support documentation and training materials
Support continuous improvement by identifying recurring issues and recommending long-term solutions
Fully remote position with required availability during third shift hours
May require occasional travel for training or on-site support (less than 10%)
Must have reliable high-speed internet and a quiet, dedicated workspace
Preferred
Familiarity with Tension-based systems, servo motors, and print-and-apply technologies is a plus
Company
Tension Envelope & Print
Tension is an established and reliable resource for custom printed mailing, promotional and shipping solutions.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2024-03-22
2023-07-03
Business Journals
2022-04-01
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