CR Legal Team · 1 week ago
Senior Personal Injury Paralegal /Legal Assistant
Greensboro, NC
Full-time
Onsite
Mid, Senior Level
$23/hr - $31/hr
3+ years expCR Legal Team is accepting applications for a Senior Personal Injury Legal Assistant/Paralegal. The role involves collaborating with attorneys and team members to effectively manage client cases, while maintaining confidentiality and providing excellent customer service.
Law EnforcementProfessional ServicesService Industry
Responsibilities
Ability to multi-task and effectively communicate, problem-solve and handle tasks efficiently and professionally with all TEAM members and the public, with adaptability to diverse internal and external clientele
Maintains strict confidentiality of all client information in accordance with attorney-client privilege and applicable state and federal privacy laws, while avoiding the unauthorized practice of law
Handles sensitive client data, case details, medical records, and communications with the utmost discretion and professionalism
Understands and adheres to ethical obligations regarding confidentiality, including proper storage, transmission, and discussion of client matters only in secure settings and with authorized personnel
Complies with firm policies on data security, and document retention protocols
Understands and complies with company policies and procedures
Must be able to work in-office as scheduled to meet with clients, meet and collaborate with fellow TEAM members, attend training sessions, and/or participate in other events
Must be proficient in utilization of available technology including case management software, computers, databases, portals, and other software needed to successfully manage cases
Maintains excellent customer service and interfaces with clients, providers, and team members according to policies and procedures
Prepares documents, including but not limited to medical summaries, claims correspondence, and potentially pleadings, for attorney approval
Interfaces with the clients on non-legal issues relating to the management of client's case; refers legal issues to the appropriate attorney(s)
Assists attorney(s) with written and verbal communications with adjusters and clients
Conducts preparation for legal proceedings; submits appropriate information and legal forms/documents to the appropriate organizations; understands forms and procedures necessary to properly handle client's case as instructed by the appropriate attorney(s)
Ability to effectively communicate with clients to uncover pertinent information and data to include updated treatment status, medical information that could impact the case, changes in work status, and records information per operating procedure
Notifies the attorney of any changes, new information, concerns, or issues
Demonstrates effective critical thinking and problem-solving skills to optimize case management
Investigates, reasons, and collects pertinent information in situations where only limited information may be available
The Senior Personal Injury Paralegal/Legal Assistant collaborates with appropriate attorney(s) and other team members to effectively handle client cases including identification of relevant facts and issues to achieve optimal results for clients
Gathers, processes, and organizes incoming medical records, bills, and other case related documents in a timely manner per procedure
Notifies the attorney when pertinent records and/or information is received and completes any associated tasks as needed
Utilizes, manages, and properly completes assigned tasks per procedure
Processes and reviews mail daily for additional information pertinent to case(s); documents any pertinent information and advises the appropriate attorney(s) when received
Confirms balances and expenses; prepares the appropriate settlement documents for review by the attorney(s)
Interfaces with other team members to achieve office and departmental goals; may provide back up to other team members, including but not limited to client meetings and video conferences
Ability and willingness to train, mentor, and guide lesser experienced team members when appropriate and/or requested to do so
Qualification
Required
3 plus years of prior Legal Assistant, Paralegal, or related experience
Ability to multi-task and effectively communicate, problem-solve and handle tasks efficiently and professionally with all TEAM members and the public, with adaptability to diverse internal and external clientele
Maintains strict confidentiality of all client information in accordance with attorney-client privilege and applicable state and federal privacy laws, while avoiding the unauthorized practice of law
Understands and complies with company policies and procedures
Must be able to work in-office as scheduled to meet with clients, meet and collaborate with fellow TEAM members, attend training sessions, and/or participate in other events
Must be proficient in utilization of available technology including case management software, computers, databases, portals, and other software needed to successfully manage cases
Maintains excellent customer service and interfaces with clients, providers, and team members according to policies and procedures
Prepares documents, including but not limited to medical summaries, claims correspondence, and potentially pleadings, for attorney approval
Interfaces with the clients on non-legal issues relating to the management of client's case; refers legal issues to the appropriate attorney(s)
Assists attorney(s) with written and verbal communications with adjusters and clients
Conducts preparation for legal proceedings; submits appropriate information and legal forms/documents to the appropriate organizations; understands forms and procedures necessary to properly handle client's case as instructed by the appropriate attorney(s)
Ability to effectively communicate with clients to uncover pertinent information and data to include updated treatment status, medical information that could impact the case, changes in work status, and records information per operating procedure
Demonstrates effective critical thinking and problem-solving skills to optimize case management
The Senior Personal Injury Paralegal/Legal Assistant collaborates with appropriate attorney(s) and other team members to effectively handle client cases including identification of relevant facts and issues to achieve optimal results for clients
Gathers, processes, and organizes incoming medical records, bills, and other case related documents in a timely manner per procedure
Utilizes, manages, and properly completes assigned tasks per procedure
Processes and reviews mail daily for additional information pertinent to case(s); documents any pertinent information and advises the appropriate attorney(s) when received
Confirms balances and expenses; prepares the appropriate settlement documents for review by the attorney(s)
Interfaces with other team members to achieve office and departmental goals; may provide back up to other team members, including but not limited to client meetings and video conferences
Ability and willingness to train, mentor, and guide lesser experienced team members when appropriate and/or requested to do so
Exceptional client advocacy
Ability to work independently and as part of a collaborative TEAM
Excellent written and verbal communication skills
Proficiency in case management and other relevant software
Utilizes and manages internal and external resources appropriately
Preferred
Bachelor's degree and/or Certification
Bilingual (English/Spanish)
Experience with the Litify Case Management Platform
Benefits
Inclusive and diverse working environment.
Positive and team-driven culture.
Personalized development plans to support your career growth.
Innovative technology and case management systems.
Competitive Pay.
Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).
Dental Plan Option.
Vision Plan Option.
Virtual Healthcare Access.
Health Savings Account and Flexible Spending Account Options.
401k plan with an employer match.
Disability Insurance Options (with employer-paid Long-Term Disability).
Life Insurance Options (with employer-paid Basic Life Insurance).
11 Company paid holidays.
Paid Time-Off.
Employer-paid Employee Assistance Program.
Perks at Work - Team Member Discount Program.
Employer-paid Benefits Assistance/Advocacy Program.
Company
CR Legal Team
CR Legal Team is a law practice company that serves the clients and communities of North and South Carolina, Georgia, Alabama, and beyond.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Roberts
President and Chief Executive Officer
Mike Brown
Executive Vice President / Chief Financial Officer
Recent News
LFN-PREMIUM-Network – Law Firm Newswire
2025-10-17
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