Delta Air Lines · 1 week ago
Human Resources Manager, Airport Customer Service (JFK)
New York, NY
Full-time
Onsite
Senior Level
5+ years expDelta Air Lines is a major American airline that is seeking a Human Resources Manager to provide HR support for its Airport Customer Service operations. The role involves acting as a strategic business partner, delivering HR services, and ensuring effective employee relations while supporting organizational development initiatives.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Anticipating and meeting client needs
Executing service delivery systems
Creating integrated solutions to business problems or issues
Acting as an employee and company advocate that can balance decision making appropriately
This position is also responsible for developing relationships with individuals, employee groups and leaders of the business to communicate company policies/programs/procedures while providing leadership around organizational change, process consultation and organizational development
The HR Manager role is central in imparting HR expertise to management personnel and influencing clients based on company policy, focusing on positive employee relations and applicable laws
The HR Manager often serves as project lead/representative for corporate projects, managing timelines, and working with cross-divisional teams and develops both strategic and tactical plans that create a safety conscious environment resulting in employee safety and well-being
Qualification
Required
5-10 years of HR Manager Experience supporting a business unit (or equivalent years of experience) is required
Must have the ability to travel up to 40% of the time with some overnight travel included
Should possess excellent oral and written communication skills, strong analytical skills, strong management presence, adaptability and be able to work successfully across business unit lines and at all levels
Should have effective platform/presentation skills and be a successful problem solver
Must have the ability to work well independently with minimal supervision
Should be able to think strategically, lead and influence decision making, and be able to build and maintain effective relationships
Should be able to balance multiple priorities, work under pressure with complex issues within established time constraints, and meet deadlines and objectives
Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being
Must be performing satisfactorily in present position
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Bachelor's degree in human resources management, business management or in a related field of study is strongly preferred
PHR/SPHR or other HR-related professional certification is preferred
Previous management/supervisory experience is preferred
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-12
2026-01-11
Company data provided by crunchbase