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Bass Pro Shops · 23 hours ago

Assistant Golf Professional

Ridgedale, MO

Full-time

Onsite

Mid Level

Bass Pro Shops is a leading retailer in outdoor gear and experiences, and they are seeking an Assistant Golf Professional to supervise the golf operation. The role involves supporting the golf shop, managing outside operations, and ensuring superior service standards are maintained.

E-CommerceHuntingRetail

Responsibilities

Work with managers and associates to achieve both financial and experiential goals as set forth by the company

Provide superior guest service through assisting guests with purchases, providing facility information and making reservations

Perform opening and closing duties for the operation

Assists in overseeing the daily golf operations

Assist with training of new associates and providing ongoing development for existing associates

Work closely with the Outside Services Lead to ensure high quality service and amenity standards are being maintained

Communicating associate performance concerns to the head professional in a timely manner

Ownership of all par stock level ordering for supplies and consumables

Assists with the facilitation of golf groups

Assist head professionals with scheduling of staff and maintaining associate records

Assists in managing golf pro shop retail staff

Ensures all merchandise levels are maintained

Ensures golf pro shop is kept clean and organized

Completes daily financial and rounds reporting as directed

Perform player development and instructional programming as directed

Perform regular inspections of the service and support areas to ensure all areas are being maintained in accordance with Big Cedar Lodge standards

Enforces policies of Big Cedar Lodge

Maintain accurate records for the golf shop with special emphasis on spreadsheets, check register, bank status, etc

Adhere to all rules and regulations established in the standard operation procedure manual for Golf Shop and BCL/Bass Pro Shops

Report all incidents of guest dissatisfaction to the head professional

Report all accidents/injuries that occur during the execution of Golf Shop business or on Big Cedar Lodge property through proper channels

In the absence of the head professional, responsible for resolving guest concerns to their fullest satisfaction possible

In the absence of the head professional, responsible for complete supervision of the golf operation

Other duties as assigned

Qualification

PGA ApprenticeGolf facility operationStaff supervisionGuest serviceBasic computer skillsAnalytical thinkingEffective communication

Required

Minimum Degree Required: High School Diploma or Equivalent

PGA Apprentice enrolled in PGA/ PGM level 1 or above

Previous experience with a golf facility operation, specifically with a retail operation

Strong service skills

Ability to work in fluid, evolving golf operation

Staff supervision experience

Strong interest in advancing career into a head professional role

Ability to work on feet for extended periods of time and lift up to 50 lbs

Ability to work in all weather conditions

Ability to walk/stand for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers

Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis

Be able to work weekends and holidays, mornings and evenings as business demands

Writing - Communicating effectively in writing as appropriate for the needs of the audience

Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)

Reading Comprehension - Understanding written sentences and paragraphs in work related documents

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences

Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems

Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests' needs assessment, meeting quality standards for services, and evaluation of guest satisfaction

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly

Preferred

College degree preferred

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Company

Bass Pro Shops

Glassdoor3.5

Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.

Founded in 1972