Supersoda ยท 1 day ago
Call Center Representative
515 River Crossing Drive Fort Mill, SC 29715
Full-time
Onsite
New Grad, Entry Level
$16/hr - $19/hrSuper-Sod is a trusted name in turfgrass and one of the largest suppliers of sod in the nation. As a Call Center Representative, you will play a key role in customer support by connecting directly with inbound-calling customers, providing solutions, and ensuring customer satisfaction.
Entertainment
Responsibilities
Edits orders received for price and nomenclature
Inform customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer
Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order
Enters data into computer, to determine total cost for customer
Records or files copy of orders received
Follows up on orders to ensure delivery by specified dates
Computes price, discount, and shipping charges as required
Prepares invoices and shipping documents such as export papers and commercial invoices
Checks shipping orders to ensure they are accurate with regard to quantity shipped. This is done by comparing shipping documents with computer-generated reports
Specifies if special labeling is required for shipment and in some instances supplies to the shipping department
Receives and checks customer complaints
Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments
Compiles statistics and prepares various reports for management
Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them
Ensure that quotes are processed through the quoting process in a timely manner
Types quotes and maintains files for all quotes that are processed
Maintains customer name and address database
Transmits new pricing, with the correct multiplier, to all customers
Perform additional duties and assignments
Qualification
Required
High School degree and business discipline
Related sales and customer service experience
Must be 18 years of age or older
Pre-employment background check and drug screening required
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Preferred
Experience with turfgrass sod and seed in a retail setting
Bachelor's Degree in Marketing, Communication, or Business Management
Additional education in turf management, horticulture, or similar field of study
Bilingual (English/Spanish) ability is preferred but not required
Benefits
Competitive Wages
Flexible Paid Time Off
Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
Access to Employee Marketplace
Employer-sponsored discounts
Health and Wellness programs
Employee Assistance programs
Company
Supersoda
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase