Apply on Employer Site

AEROCONTACT · 2 days ago

Aftermarket Customer Support Representative III M/F (H/F) - SAFRAN CABIN INC.

Santa Maria, CA

Full-time

Onsite

Senior Level

6+ years exp

AEROCONTACT is part of the international high-tech group Safran, which operates in aerospace, space, and defense sectors. They are seeking an Aftermarket Customer Support Representative III to address customer inquiries, resolve claims and disputes, and collaborate with various departments to ensure customer orders are processed efficiently.

Corporate TrainingRecruitingTraining

Responsibilities

Address regular customer calls and emails

Support and review customer escalations for claims, invoice disputes, and overdue accounts until resolved

Resolve Returned Merchandise Authorizations, customer claims and invoice disputes

Attend CRM Front Desk requests

Ensure Customer Purchase Orders are processed accurately and entered within a timely manner using the company ERP system (M3)

Address pricing requests (RFQ) for routine and non-existent items, with various departments (Industrialization, Finance, Process Engineering, etc.) using historical data, catalogs, and a price calculator

Utilize the M3 (ERP) system to respond to customer inquiries and update Customer Pos

Participate in daily Customer PO updates with the aftermarket team (i.e., BOARD Reviews)

Collaborate with operations and supply chain to expedite orders

Assist in customer escalation with the Aftermarket Manager

Partner closely with the Integrated Project Team (IPT)

Back-up to invoicing activities, to ensure this is done timely post-shipment, ensuring tracking numbers are received

Back-up support for Pull & Ship Orders between Stockroom, QA, and Operations

Review and set up new customers

Collaborate with operations and supply chain to expedite orders

Participate in daily Customer PO updates and update priorities

Training other Customer Support Representatives, as needed

Other duties, as assigned