Zendesk · 9 hours ago
Staff Software Engineer
Texas, United States
Full-time
Hybrid
Lead/Staff
$175K/yr - $263K/yr
8+ years expZendesk is a company that empowers organizations worldwide to deliver better customer experiences with their SaaS solutions. They are seeking an exceptionally seasoned Staff Software Engineer to lead initiatives around their billing platforms, collaborating with various stakeholders to architect and implement enhanced billing solutions.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
We are seeking a highly skilled Staff Software Engineer with in-depth experience in Zuora Mediation, RevPro and Zuora Billing to join our team
Lead requirements gathering, documentation, and prioritization for billing transformation projects including but not limited to Orders Actions, OTR, Metering, Native Ramps, and Advanced Consumption Billing models
Analyze business processes and challenges with a strategic mindset to design scalable, efficient billing and revenue recognition solutions
Drive implementation efforts by collaborating with cross-functional teams including Integrations, Product Management, Sales, Finance, Engineering, and Operations
Ensure alignment with compliance and revenue recognition standards, optimizing the integration of Zuora billing with financial systems
Facilitate testing, user acceptance, and rollout of new billing features and enhancements to minimize disruption and maximize adoption
Proactively identify improvement opportunities to support Zendesk’s evolving AI-driven product portfolio and go-to-market strategies
Lead the configuration of Zuora Mediation, Billing and RevPro to meet business requirements
Provide in-depth functional knowledge of Zuora Billing (subscription management, invoicing, payments) and RevPro (revenue recognition, compliance with ASC 606 and IFRS 15)
Provide mentorship and guidance to junior engineers, analysts and team members focused on billing and revenue operations
Stay current with industry best practices, Zuora updates, and billing trends to continuously elevate Zendesk’s Quote to Revenue capabilities
Qualification
Required
8+ years of experience in software engineering roles supporting SaaS billing and revenue operations
Deep expertise with Zuora Billing, Mediation, and Revenue Recognition modules, including design and configuration knowledge
Proven track record of delivering complex billing transformations such as Consumption Billing, Order to Revenue, Metering, Native Ramps
Strong understanding of SaaS subscription lifecycle, revenue recognition principles (ASC 606/IFRS 15), and compliance standards
Knowledge of integrating Zuora with other boundary systems (e.g., Salesforce CPQ, Salesforce CRM, Netsuite ERP, Avalara and financial reporting systems)
Proficiency in business process modeling and tools like Lucid Chart, JIRA, Asana, or similar platforms for project tracking and management
Experience working with cross-functional stakeholders in sales, finance, product management, and engineering
Excellent analytical, communication, and documentation skills with ability to translate complex concepts for both technical and business audiences
Ability to manage multiple high-impact projects simultaneously in a fast-paced, dynamic environment
Experience with Agile methodologies and collaboration tools
Bachelor's degree in Software Engineering, Business, Finance, Information Systems, or related field; advanced degree or relevant certifications are a plus
Preferred
Prior experience or exposure to AI product billing models and emerging market monetization strategies is highly desirable
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
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