Delta Dental of Michigan · 2 weeks ago
Supervisor, Processing Operations
Farmington Hills, MI
Full-time
Hybrid
Mid, Senior Level
3+ years expDelta Dental of Michigan is one of the largest dental plan administrators in the country, dedicated to improving oral health through benefit plans and community support. The Supervisor, Processing Operations will oversee daily activities of operations teams, ensuring departmental goals are met while leading staff development and process improvements.
Health Care
Responsibilities
Supervises, coordinates, recommends, and enforces policies, procedures, guidelines and standards of operation; assists in the development and coordination of corporate and departmental policies, procedures, goals, objective and strategies
Interviews, hires, evaluates, supervises, and develops staff in order to ensure accountability for achievement of departmental goals and objectives. Assists in staffing forecasts, models, overtime and long range planning. Updates and maintains headcount, evaluates individual employee performance, attrition and productivity while providing feedback, recognition and coaching to continuously improve performance
Initiates team building, leads change and organizational learning. Administers training and support on technology, concepts, theories, and processes as needed
Monitors, evaluates and adjusts work to ensure department goals and requirements are met, including processing of government guarantees and measurement of key performance indicators (KPIs). Recommends areas of improvement as needed
Leads and coordinates team work assignments and continuous improvement of processes including resolving workflow and system issues with other departments and locations. Quickly determines the need for external repair, keeping system downtime at a minimum
Leads team efforts in designing, developing, testing, and evaluating across all affiliate plans, the implementation of new program and service initiatives, this includes developing and setting test requirements and desired outcomes, end to end user testing, and reviewing results to ensure accuracy of goals. Samples and compiles data to determine compliance with quality and performance standards and prepares and distributes reports for management and quality control
Serves as the subject matter expert and liaison for data entry and claims processing systems utilized within the Processing Center operation
Maintains relationships with customers, outside vendors and other internal/external relations relating to Data Entry
Provides input into the reviews, selection, and approval of services, staff contracts, as well as the development and administration of the department budget
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above
Qualification
Required
Position requires a bachelor's degree with coursework in a business related area
Three years' experience in an operations environment
Ability to motivate, coach and develop employees
Knowledge of dental terminology, procedures, insurance products and claims processing
Intermediate knowledge of desktop software including spreadsheets, word processing, and presentation applications
Effective verbal and written communication, interpersonal and customer service skills
Advanced ability to multi-task
Ability to identify, research and resolve system, claim, and performance issues to ensure productive claim output
Ability to make informed decisions quickly, resolving problems and using independent judgement
Ability to work flexible hours including some weekends
Preferred
Two years of leadership experience
Experience supervising in collective bargaining environment while administering labor relations procedures
Company
Delta Dental of Michigan
Delta Dental of Michigan, with its affiliates in Arkansas, Indiana, Kentucky, New Mexico, North Carolina, Ohio and Tennessee
501-1000 employees
H1B Sponsorship
Delta Dental of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (20)
2023 (15)
2022 (23)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jed Jacobson
Chief Science Officer/Senior Vice President
Andrew Woodard
Vice President, Chief Information Security Officer
Company data provided by crunchbase