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First Community Bank · 19 hours ago

Customer Service Representative

Channahon, IL

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

First Community Bank is seeking a dedicated and personable Customer Service Representative to join their team. This role involves providing exceptional support to clients, handling inquiries, and ensuring customer satisfaction across various communication channels.

BankingFinanceFinancial ServicesWealth Management

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring excellent phone etiquette and communication skills

Provide customer support by addressing questions, resolving issues, and offering product or service information

Manage client services interactions with a focus on building positive relationships and enhancing customer loyalty

Perform data entry accurately into company systems, maintaining up-to-date records of customer interactions

Handle outbound calling campaigns to follow up with clients or promote new products/services as needed

Process transactions involving cash handling when applicable, ensuring accuracy and security

Utilize Microsoft Office tools and other computer applications efficiently for daily tasks

Maintain a professional demeanor while managing multiple tasks in a fast-paced environment

Collaborate with team members to improve processes and enhance overall customer experience

Qualification

Customer supportCommunication skillsMicrosoft OfficeData entryMultilingual abilitiesCall center experienceSales knowledgePhone etiquetteDetail-oriented

Required

Strong communication skills

Detail-oriented

Experience in customer support or call center environments

Multilingual abilities

Proficiency with Microsoft Office

Respond promptly and professionally to customer inquiries via phone, email, or chat

Provide customer support by addressing questions, resolving issues, and offering product or service information

Manage client services interactions with a focus on building positive relationships and enhancing customer loyalty

Perform data entry accurately into company systems

Handle outbound calling campaigns to follow up with clients or promote new products/services as needed

Process transactions involving cash handling when applicable

Utilize Microsoft Office tools and other computer applications efficiently for daily tasks

Maintain a professional demeanor while managing multiple tasks in a fast-paced environment

Collaborate with team members to improve processes and enhance overall customer experience

Preferred

Prior call center experience

Customer service or client services roles

Fluency in English with additional language skills such as bilingual or multilingual capabilities

Experience with data entry

Analysis skills

Familiarity with Microsoft Office applications

Demonstrated ability to handle high-volume inbound and outbound calls while maintaining professionalism and accuracy

Knowledge of sales, customer support, and effective phone etiquette

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Company

First Community Bank

First Community Bank is a comprehensive banking and financial services company with 67 financial centers located in West Virginia, It is a sub-organization of First Community Financial.

Founded in 1874