Tier 2 Help Desk jobs in United States
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DEX Imaging · 2 weeks ago

Tier 2 Help Desk

positionTampa, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

DEX Imaging is searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s IT related software and hardware technologies. This role requires exceptional customer service, time management, and troubleshooting skills to assist customers effectively.

Business Development

Responsibilities

Professional, energetic, hardworking, self-starter
Demonstrates strong customer service skills with attention to detail and accuracy
Ability to diagnose and troubleshoot technical issues
Provide support to customers on print driver installations, connectivity issues, and configuring shared folders
Track, route, and redirect MFP IT related issues to appropriate resource
Maintain a high degree of integrity and discretion with routine customer service related issues

Qualification

TroubleshootingCustomer serviceWindows 7MacPC hardwarePrint driver installationsTeamworkCommunication skillsTime management

Required

High School diploma required, technical school or 2 plus years of IT helpdesk experience
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end users
Ability to work as a team with other technicians to accomplish tasks
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Ability to diagnose and resolve basic technical issues
Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10

Benefits

After 90 days, accrue paid time off
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
Paid holidays
After one-year anniversary, eligible for employee profit sharing plan

Company

DEX Imaging

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Create a privately-held dealership that focuses solely on quality service .
dateFounded in 2002
location
Tampa, Florida, USA
people-size201-500 employees
web-link
https://www.deximaging.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2024-04-23Acquired

Leadership Team

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Connie Fuell - Sr. Account Executive
SR.ACCOUNT EXECUTIVE
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Evans Austin, MBA
Human Resources Business Partner
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Recent News

Tampa Bay Business Journal
Tampa area investors seek to buy Tampa Bay Rays as MLB pressures a sale, reports say
2025-03-10
EIN Presswire
Office Technology Companies to Watch in 2025 Indentified by The Cannata Report
2024-12-31
Business Journals
Report: CEO of Tampa’s Dex Imaging wants to buy the Rays
2023-05-22
Company data provided by crunchbase