Ciena · 15 hours ago
Analyst - IT Operations
San Jose, CA
Full-time
Hybrid
Mid LevelCiena is a global leader in high-speed connectivity, committed to a people-first approach. They are seeking a Telecom Expense Management (TEM) Analyst to join their IT team, focusing on network management, mobility escalations, reporting, and process optimization.
CollaborationDeliverySoftwareTelecommunications
Responsibilities
Managing IT asset lifecycle: planning, procurement, receiving, deployment & disposal
Leverage existing tools to enable Hardware Asset Management and identify opportunities for continuous service improvement
Support employees and the TEM provider in ordering mobile devices, laptops, and other hardware, including plan changes and transitions between personal and corporate accounts, through to return or disposal
Manage escalations related to mobility services, ensuring timely resolution and employee satisfaction
Maintain and optimize telecom/network inventory, ensuring accuracy and alignment with billing data. Raising, managing and escalating disputes with vendors as required
Review invoice detail against contracts, trending and other KPI’s to ensure billing is correct and expected
Perform audits to monitor, maintain and update a high level of inventory accuracy and integrity for Ciena IT assets, both in office and offsite
Manage and audit inventory for laptops in your region, ensuring the team has what they need, on time, to be successful
Support accruals, budgeting and forecasting
Monitor SLA and KPI performance to drive continuous improvement in processes and vendor management
Analyze spend trends and variances across various views to identify opportunities for cost savings and efficiency
Regularly review and update process documentation to reflect changes in policies, procedures, and technologies
Develop and maintain processes, policies, standards, systems, and measurements that help Ciena effectively manage both on a daily and long-term basis its IT assets with regard to cost, control, risk, compliance, and business performance objectives
Collaborate with internal IT teams to research, recommend, and implement hardware and service purchases and configurations to meet client needs and ensure compatibility with Ciena systems and architecture
Qualification
Required
Process oriented with strong financial acumen, attention to detail
Good understanding of hardware asset management and its alignment with IT operations
Strong data analytics and use of Excel, Power BI, Pivot Tables, Oracle, and TEM platforms, with the ability to generate and interpret reports effectively
Excellent troubleshooting skills with the ability to resolve escalations and billing discrepancies efficiently
Strong communication skills for effective collaboration with stakeholders and vendors
Detail-oriented while maintaining a big-picture perspective to understand key trends and business impacts
Self-starter capable of managing competing priorities and working collaboratively in a dynamic IT environment
Comfortable working in a fast-paced, growing organization with exposure to a wide range of technologies
Benefits
Medical, dental, and vision plans
Participation in 401(K) (USA) & DCPP (Canada) with company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Company
Ciena
Ciena collaborates with customers to unlock the strategic potential of their networks and and change the way they perform and compete.
Founded in 1992
5001-10000 employees
H1B Sponsorship
Ciena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (36)
2022 (44)
2021 (30)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-07IPO
1995-12-01Series C
1994-12-01Series B
Leadership Team
Gary Smith
President & CEO
Kevin Kimberlin
Co-Founder
Recent News
2026-01-06
2026-01-03
Company data provided by crunchbase